Job Description

• Employment Type: Full Time Permanent (35-hour week)
• Remuneration: $132,445 + 17% superannuation and leave loading
• Location: UNSW Kensington Campus NSW (Hybrid Flexible Working)

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters

The Manager, Library Quality and Planning plays a vital role within the University Library by supporting library leaders to achieve the Library’s goals in operational planning, service management, and professional development. Working closely with these leaders, you will help shape the future direction of the Library by leading planning, quality improvement, governance, and organisational development initiatives. You will use data, insights, and stakeholder engagement to drive continuous improvement, support strategic decision-making, lead key projects and capability programs, and contribute to a high-performing and effective Library service.

This position contributes significantly to both strategic and operational initiatives across the Library, helping to foster an engaged, positive, and forward-looking environment that supports the full range of the Library’s services and activities. You can access the full responsibilities in the job description.

The role reports to the Associate Director, Spaces & Corporate, and has one direct report at this stage.

Who You Are

You are an experienced professional with a strong track record in quality management, planning, organisational development, and service improvement. You use data, feedback, and evidence-based insights to inform decision-making and contribute to business planning aligned with organisational goals.

You have experience identifying capability needs and delivering professional development initiatives within a complex organisation. You are confident working with staff at all levels and using a range of approaches to support organisational, team, and individual learning and engagement.

You develop a strong understanding of organisational priorities and capability needs, and work effectively with senior leaders to identify opportunities for growth and support positive organisational outcomes.

You will bring:

• Proven ability to work with leaders across an organisation to deliver staff development, quality management, planning, or organisational improvement initiatives
• Experience developing and using service management and performance metrics to support decision-making
• Strong data analysis and reporting skills, including experience using visualisation and dashboard tools such as Power BI
• Excellent stakeholder engagement skills, with the ability to influence, advise, and collaborate effectively with staff at all levels
• A proactive approach to identifying opportunities, solving problems, and driving positive organisational outcomes

Experience working within a university, library, cultural institution, or similarly complex environment would be highly regarded. An understanding of the challenges and opportunities facing academic libraries in 2026 and beyond, and how quality and planning processes contribute to achieving the University Library’s goals would also be advantageous.

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position. While this role may be advertised in other states, the position is based in Sydney, NSW. Please note that relocation costs will not be covered.

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over the end of the year period
• Discounts and entitlements (retail, education, fitness)

Recruitment process

Please submit your resume and a short cover letter that explains your motivation to apply for this role at UNSW. You will also be asked to answer the following 3 questions in the application form:

1. Tell us about your experience working collaboratively with leaders across an organisation in areas such as operations and service management, staff development, planning, and/or staff capability initiatives, ideally within a higher education context—or equivalent knowledge gained through education, training, and experience.
2. Tell us about your experience in service management and performance measurement within a library or higher education environment ideally, including increased user engagement, insightful analysis, and impactful communication of results.
3. Tell us about your understanding of the opportunities and challenges facing academic libraries in 2026 and beyond, and the ways in which quality and planning processes can help ensure that UNSW Library achieves its strategic objectives as part of Progress for All.

Applications close: 15th of July 2026 11.55PM (the shortlisting process won't start until the job ad closes)

Get in touch for any question or support: Shaun O’Dwyer, Associate Director, Spaces & Corporate, s.odwyer@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed