"Manager of Outreach and Student Services (Financial Aid & Scholarships)"

Manager of Outreach and Student Services (Financial Aid & Scholarships)

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Financial Aid

Type: Full-Time

Requisition Number: S5018P

Home Org Name: Financial Aid

Division Name: VP for Enrollment Management

Job Class Code: KB21

Appointment Status: Full-time

Limited Term: Yes

Job Summary

The Office of Financial Aid & Scholarships, within Auburn University's Division of Enrollment Management, is excited to announce a new opportunity for a Manager of Outreach and Student Services (Financial Aid & Scholarships).

Auburn University is experiencing record numbers of student applications and continued growth, making this a critical moment to enhance how we support students and families. This integrated role brings together financial aid advising, scholarship support, outreach, and student services into one impactful position focused on delivering an outstanding student experience.

This is a unique opportunity for a service driven, forward thinking professional to help shape a newly created role. You'll play a key part in developing outreach strategies, improving processes, strengthening student facing services, and building a foundation for future growth, including the potential to develop a team over time.

And don't worry if you don't have extensive experience in financial aid or scholarships, we'll provide full training to help you thrive in this role.

Why You'll Love This Role

• Be part of a newly created, integrated position during a time of record enrollment growth
• Help shape outreach, processes, and student services with lasting impact
• Deliver an exceptional student experience
• Stay closely connected to students and families while taking on leadership responsibilities
• Collaborate across Enrollment Management to support student success
• Make a visible difference during an exciting period of university growth

This Role Is a Great Fit for Someone Who:

• Enjoys helping students and families navigate complex questions with confidence
• Values customer service and clear, compassionate communication
• Likes improving processes and creating better experiences
• Wants leadership responsibility without being removed from direct student support
• Is excited to build something meaningful at a growing institution

Join Auburn University and play a key role in supporting students holistically while helping shape the future of financial aid outreach and student services.

Formal AU Title: Manager, Financial Aid & Scholarships Outreach & Student Services

Essential Functions

• Acts as the main contact for financial aid and scholarship outreach initiatives, creating and executing strategies to ensure effective outreach while representing the office at recruitment events, campus programs, orientations, and other student engagement opportunities. Develops presentations and materials on financial aid and scholarship topics for various audiences, and coordinates with staff, campus, and community partners to organize, attend, and present at outreach events.
• Leads a team of Financial Aid and Scholarship Counselors to provide comprehensive, front-line support to students and families navigating the financial aid and scholarship processes. Ensures exceptional service and accurate guidance on available opportunities.
• Monitors and evaluates the delivery of student-facing services, including walk-ins, virtual appointments, and phone interactions. Coordinates scheduling and coverage, recommending staffing adjustments to optimize service, and ensuring front-line staff are cross-trained to deliver accurate and timely information about financial aid and scholarships.
• Collaborates with both internal and external campus partners to support strategic recruitment and retention efforts.
• Supports the development, review, and distribution of targeted communications for different student populations (e.g., prospective, admitted, continuing, parents, high school counselors), including emails, printed materials, and website content, while ensuring consistent messaging and branding across all platforms. Ensures that information is student-friendly, accurate, and regularly updated to reflect any policy and procedural changes.
• Utilizes data and feedback to enhance the student service experience and optimize operational efficiency by using student surveys, service interactions, and performance metrics.
• Maintains a strong working knowledge of federal, state, and institutional policies and procedures that govern all aid programs by staying current via the Department of Education and professional organization handbooks, journals, communications, listservs, training sessions, and other professional development opportunities.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Education Level: Bachelor's degree-No specific discipline
Years of Experience: 5 years of experience in financial aid, scholarships, enrollment services, or student services.

OR

Education Level: Master's degree-No specific discipline
Years of Experience: 3 years of experience in financial aid, scholarships, enrollment services, or student services.

Budgeted salary: $65,330 - $77,930 (full range: $53,140 - $90,330, based on experience).

Minimum Skills and Abilities

• Exemplifies high level of customer services in answering all student and parent inquiries pertaining to a student's billing and financial aid experience.
• Strong understanding of federal, state, and institutional financial aid regulations and scholarship administration.
• Excellent written and verbal communication skills.
• Strong public speaking skills and ability to present to large groups of students and families.

Desired Qualifications

• Additional certifications in financial aid administration (e.g., NASFAA credentials) or student services leadership.
• Progressively responsible experience in financial aid, scholarship administration, or student services, preferably in a leadership or supervisory role.
• Demonstrated success in developing and executing outreach strategies for students with differing needs and experiences.
• Experience with CRM systems, student information systems (e.g., Slate, NextGen Scholarship Manager, and CampusLogic), and virtual service platforms.
• Proven track record of collaborating across departments to support recruitment and retention initiatives.
• Strong project management and team leadership skills.
• Ability to engage effectively with students, families, and campus partners.
• Demonstrated initiative and innovation in improving student services.

Salary Range: $53,140-$90,330

Job Category: Executive/Director/Management

City position is located in: Auburn

State position is located: Alabama

Closing Date: 02/15/2026

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.