"Manager, Systems Operations, City College for Municipal Employment (CCME)"

Position Information

Position Title: Manager, Systems Operations, City College for Municipal Employment (CCME)

Requisition Number: SCA00874

General Description

Reporting to the Director of the City College for Municipal Employment (CCME), the Manager of Systems Operations plays a critical role in building, optimizing, and sustaining the infrastructure that powers CCME's impact. This position designs, implements, and oversees technology, data, and operational systems that support seamless program delivery and rigorous performance monitoring across all CCME pathways and initiatives.

As a key member of the CCME leadership team, the Manager works collaboratively with Institutional Research, Information Technology, and other College partners to develop and formalize processes that ensure high-quality data collection, maintenance, analysis, and reporting. The Manager leads efforts to streamline workflows, strengthen cross-unit coordination, and ensure CCME has the operational capacity and insights needed to drive continuous improvement, meet performance targets, and support the success of all CCME learners.

This position is grant funded. Employment is based upon continuation of grant funding.

Specific Responsibilities

• Ensure all CCME participants are accurately and promptly coded in Banner, including cohort and attribute codes, and maintain quality-control checks to prevent delays or errors.
• Oversee the timely creation, coding, and maintenance of all CCME-associated courses in Banner in partnership with Academic Affairs, Enrollment, and IT.
• Develop, implement, and continuously refine systems and workflows that support smooth CCME operations, including intake, registration, financial aid packaging, and program completion tracking.
• Collaborate with College partners to identify, assess, and prioritize solutions for new and emerging operational challenges.
• In conjunction with Institutional Research, build, or support the development of automated dashboards to track CCME performance, enrollment, completion, employment outcomes, and other key indicators.
• Generate and deliver timely, accurate data reports (including visualizations) to the City of Philadelphia and other external stakeholders, ensuring alignment with reporting requirements.
• Produce regular and ad hoc data reports for College leadership, providing clear visualizations and interpretation of trends to inform decision-making.
• Maintain and update the CCME data dictionary, ensuring consistent definitions, data integrity, and clarity of system processes across all CCME pathways.
• Leverage data insights to assist the Director and CCME leadership in budget forecasting, resource allocation, and program strategy.
• Co-develop and maintain processes and systems for tracking and evaluating the progress of individual CCME students and cohorts, including disaggregated analyses.
• Ensure operational processes support timely coding, financial aid packaging, and proper billing of CCME students, in coordination with Enrollment Services and Financial Aid.
• Learn relevant College processes, procedures, and systems (e.g., Slate, Banner, workflows for course creation and financial aid processes) and train CCME colleagues to ensure consistency and compliance.
• Establish documentation of all standard operating procedures (SOPs) for CCME systems and operations and update them regularly.
• Support continuous improvement efforts by collecting feedback from staff and partners and using data to identify inefficiencies and opportunities for strengthening operations.
• Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
• Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in data analytics, information systems, public administration, education, business, or a related field.
• At least 2 years of professional experience in data management, systems operations, process improvement, institutional effectiveness, or a closely related area.
• Demonstrated experience working with enterprise data systems (e.g., Banner, Slate, Salesforce, or similar SIS/CRM platforms).
• Strong knowledge of relational database architecture, tables, and data sets.
• Demonstrated proficiency utilizing multiple applications such as SharePoint, dashboards, and website development tools is required.
• Basic proficiency in Excel, SQL, and Tableau.
• Ability to design, implement, and improve processes, workflows, or operational systems.
• Strong project management skills, including the ability to balance multiple priorities, meet deadlines, and manage complex or cross-functional initiatives.
• Strong communication skills, including the ability to translate technical information into clear, actionable insights for diverse stakeholders.
• Ability to learn new systems quickly and develop training materials to onboard colleagues on technical or process-related functions.
• Strong attention to detail, data accuracy, and quality assurance.
• Demonstrated ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
• Strong written, verbal, and interpersonal communication skills required.

Preferred Qualifications

• Master's degree in a related field (e.g., data analytics, public administration, higher education, or IT management).
• Experience working in higher education or public-sector environments with complex reporting requirements.

Work Location: Main Campus