Market Research and Insights Manager

• Reference number: 26226
• Term: Ongoing, full-time basis
• Remuneration: $172,761 to $193,229 pa (HEW10) (inclusive of $145,985 to $163,281 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Market Research and Insights Manager to join Marketing and Student Recruitment, Engagement, Chancellery Division.

The Research and Insights Manager provides strategic leadership for research, analytics and insight across Marketing & Student Recruitment, supporting the Chief Marketing Officer and senior leaders with evidence-based advice that improves marketing effectiveness, recruitment performance and the student experience. The role develops and executes an integrated research and analytics roadmap, establishes robust governance and quality practices for student-related insight, and translates complex data into clear, decision-ready recommendations. The role owns brand tracking and reputation research for Marketing & Student Recruitment, working in partnership with other areas of the University to ensure brand, market and student insights are aligned, shared and effectively applied. This is a senior role requiring strong influence, strategic thinking and the ability to connect insights to action in a complex stakeholder environment. The role works closely with the Data and Analytics function in Digital Business Solutions, among other internal connections. This position reports to the Chief Marketing Officer for career planning, development, and performance expectations.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Marketing and Student Recruitment is responsible for building and protecting QUT’s brand and reputation and engaging and recruiting future students. As well as professional services provided to the university community, the Department is responsible for a variety of communication functions and oversees relevant policies, protocols and governance arrangements.

What you need to succeed

1. Education, training and/or experience equivalent to postgraduate qualifications with extensive relevant experience in higher education, student recruitment, or similarly complex customer led sectors (e.g. finance, health, digital subscriptions, government services).

2. Extensive analytics and research experience, with a strong record of leading teams or influencing across complex organisations, supported by demonstrated capability in coaching, performance management, team development and continuous improvement.

3. Skilled in building strong stakeholder partnerships, balancing competing priorities and driving uptake of insights, with a proven ability to shape strategy and influence executive decisions through clear, evidence based recommendations.

4. Strong expertise in research design and delivery across qualitative and quantitative methods, including survey and panel based research, and experience design approaches (UX and/or service design).

5. Advanced analytics capability including interpreting and communicating performance insights using data visualisation tools and applying experimentation frameworks, forecasting and predictive modelling in business contexts, and working knowledge of digital analytics and performance measurement approaches (e.g. GA4, attribution, tag management).

6. Strong understanding of data governance and quality practices including privacy, ethical use, and trusted metric definition.

7. Experience working with Salesforce CRM in a complex environment, including integration with marketing automation, digital analytics and BI tools, alongside familiarity with cloud data platforms and modern data practices (e.g. Azure, AWS, Snowflake).

8. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Market Research and Insights Manager

Job opens: 30-Apr-2026

Applications Close: 13-May-2026 at 11.30pm

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