Communications and Engagement Officer

We're Hiring!

Communications and Engagement Officer

• 495043
• Townsville
• Professional
• Full time

Closing on: May 7 2026

Position Description

Do you have a passion for creating impactful multimedia communications and delivering engaging student events and initiatives?

At James Cook University, we are looking for a passionate and experienced professional to join our team as a Communications and Engagement Officer within the Student Services and Support Directorate. As a Communications and Engagement Officer, you will contribute to enhancing the student experience by generating high-quality multimedia communications and supporting the delivery of sector-leading engagement events.

• Full-time: 36.25 hours per week
• Fixed-term appointment to February 2028
• Based at the Townsville, Bebegu Yumba campus Douglas (on-site)
• HEWL 5: $78,740 - $89,310 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.

ABOUT THE ROLE

In this role, you will design, develop and distribute impactful multimedia content and communications materials for various digital and print platforms that inform and engage students throughout their academic lifecycle, ensuring accuracy, accessibility, and alignment with brand. In addition, you will support the delivery of high-quality student events and activities that strengthen engagement and contribute positively to the student experience at JCU. As a valued member of our small, high-performing team, you will collaborate with a myriad of internal and external stakeholders and contribute to a culture that values innovation, teamwork, respect, and integrity.

QUALIFICATIONS, SKILLS AND EXPERIENCE

To be successful in this role, you will need a degree/or equivalent industry experience in Marketing, Media and Communications, Journalism, Events, and relevant experience; or an equivalent combination of relevant experience, education and/or training. Underpinning your suitability for this position will be your experience designing, developing and distributing high-quality multimedia content and communications utilising Microsoft Office and Adobe Creative Suites, Customer Relationship Management and Content Management Systems. Effective time management skills are essential in balancing multiple priorities and meeting deadlines. Your outstanding interpersonal, written and verbal communication skills will enable you to collaborate effectively with a diverse range of stakeholders from across the University. Experience in event delivery, videography, photography and the higher education sector are highly desirable.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• A range of flexible working options
• Attractive options for salary packaging
• Professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare, medical, gym and cafes.

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Thursday 7 May at 11:55 PM (AEST).

Applicants must have current Australian work rights for the duration of the appointment. Please note that visa sponsorship is not available for this position.

For any enquiries about the role, please contact Caitlin Dobson on (07) 4781 4157 or via email - caitlin.dobson1@jcu.edu.au.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.