"Library Technician 3 - R0000395"

remote type

On Campus-Ashland

locations

Southern Oregon/Ashland Campus

time type

Full time

posted on

Posted 9 Days Ago

job requisition id

R0000395

POSITION SUMMARY:

Date application must be received for priority consideration by: August 15, 2024

Anticipated Appointment Begin Date: September 3, 2024

Closing Date or if blank, Open Until Filled:

Job Family Group: Support Staff

Support Staff Classification Title: Library Technician 3

Division/Department: Academic Affairs/University Library and Undergraduate Studies

Compensation Range (commensurate with experience): Salary Range 19, Step 1 - Step 3 or $19.29 - $21.00 per hour, or $3,344 - $3,640 per month @ 1.0 FTE

FLSA Status: Non-Exempt

Appointment Basis: 12-month

Time Type: Full-time

Benefits Eligible: Yes

Renewable/Non-renewable/Grants/Limited Duration: Renewable

This position must possess and maintain a current, valid Driver License: No

This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes

Lead Work/Supervisory Responsibilities: Yes

Work Location Type: On-campus

Work Hours: Sunday-Thursday (12:45p – 9:15p) Hours are subject to change with notice.

Worker Status: Must be able to legally work in the United States without visa sponsorshipSPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV
• For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
• To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
• Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

POSITION DESCRIPTION:

The Evening/Weekend Access Services Lead position reports to the Access Services Librarian. This position works with a high degree of independence during evening and Sunday shifts, managing the circulation desk, providing customer service and support for a wide range of library services and technology, resolving non-routine problems, and serving as the primary staff contact for student employees during evening and weekend shifts. The Evening/Weekend Access Services Lead closes the library during weeknights and Sundays and may fill in for opening shifts when needed. This positions also oversees Stacks Maintenance workflows and student employees.

This position is responsible for managing all fines, fees, replacement charges, and billing appeals for Hannon Library patrons, community borrowers, and borrowers from other libraries, and libraries borrowing through interlibrary loan. This position performs complex workflows in Banner and Ex Libris Alma in coordination with relevant campus business and accounting offices, and communicates directly with patrons to troubleshoot and resolve billing issues.

The Billing Coordinator and Night Access Services Lead supports the Circulation and User Services Lead and the Resource Sharing and Fulfillment Services Lead in student supervision by serving as an evening and weekend supervisor to students in Access Services.

Minimum Requirements

• Bachelors degree plus two years of current (within 5 years) experience in a Library; OR,
• 4 years of current library experience;
• AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
• Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

Preferred Requirements

• Experience at a public/user facing service desk.
• Demonstrated computer literacy, file management skills, word processing and spreadsheet experience; database skills, web navigation skills, and email management skills.
• Demonstrated proficiency with general office equipment including scanners, copiers, multi-line telephones, fax machine, and a cash register.
• Self-starter with demonstrated ability to learn quickly, and constructively engage in a fast-paced and constantly changing environment.
• Experience working in an academic library.
• Student supervisory experience, including hiring, training, managing a budget, and scheduling.
• Working knowledge of an Integrated Library System (ILS), specifically Ex Libris Alma.
• Advanced knowledge of spreadsheets and word processing.
• Knowledge of library organization and the Dewey Decimal and/or Library of Congress call number classification systems.
• Demonstrated experience supporting diversity, equity and inclusion in public services.

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(40%) Evening/Weekend Access Services Lead

• Supervise the evening/weekend operations of the Circulation Desk. This involves extensive interaction with other Access Services staff as well as staff in other areas of the library and with the public.
• Working with a high degree of independence guided by library policy & procedure manuals & technical resource materials, assist library patrons in person, over the phone, and via email as sole staff member in the building after 5pm and on Sundays.
• Manage Stacks Maintenance in Access Services including in-house pickups, scanning item barcodes, rough sorting, making book trucks, shelf-reading, shifting, dusting, and special projects.
• interpret and explain department, library, and campus procedures and service policies.
• Receive and assist with the resolution of patron inquiries, complaints, and feedback.
• Provide coverage for opening, closing, and extended hours shifts on evenings and Sundays.
• Collect and process payments for library charges, service fees, and Friends of Hannon Library memberships.
• Create and update patron records.
• Provide customer service to patrons regarding their library accounts, in collaboration with the Circulation and User Services Lead.
• Provide backup to the Tech Help Desk on evenings and weekends if Reference Librarians and the Coordinator of Library Student Support Services are not available to facilitate circulation of technology and study room keys, troubleshooting of technology, and public computer logons.
• Clear all patrons from the library and secure building, equipment, and cash register at closing.
• Participate in maintaining a safe, welcoming, and productive environment for library users and employees.
• Serve as a back-up to help with Resource Sharing and Course Reserves workflows.

(20%) Stacks Maintenance Coordination

• Manage Stacks Maintenance in Access Services including in-house pickups, scanning item barcodes, rough sorting, making book trucks, shelf-reading, shifting, dusting, and special projects.
• Search for missing items and monitor, resolve, or refer problems such as missing barcodes, call numbers and items that need to be mended.
• Update item records in ILS and send to appropriate department/staff
• Supervise the addition, rotation, and removal of items in the New Books location.
• Report Stacks Maintenance statistics on a monthly basis.

(10%) Billing Coordination

• Process overdue and billing notices from online circulation system.
• Enter library charges to university accounts using the Banner system.
• Conduct searches for overdue and lost items.
• Process credits for lost items that are returned.
• Create lists and conduct searches for claimed returned and lost library materials.
• Provide material replacement information using various online databases.

(20%) Student Coordination

• Manage student employee application screening, interviewing, training, supervising, scheduling shifts, and assigning work for 2-3 Stacks Maintenance student employees.
• Create, update, and manage student employee training documentation in online and physical formats.
• Conduct annual reviews for student employees. Address student employee performance, behavior, and interpersonal conflicts, including verbal warnings, written documentation, corrective action plans, and/or dismissal.
• Track student employee attendance: review and approve timesheets.
• Participate in library-wide student-supervisor meetings and workgroups
• Provide training, support, guidance, direction, onboarding, and evening/weekend supervision to Access Services student employees in collaboration with the Circulation and User Services Lead and Resource Sharing and Fulfillment Services Lead.
• Provide backup to the Tech Help Desk on evenings and weekends if Reference Librarians and the Coordinator of Library Student Support Services are unavailable to support Tech Help Desk student employees.

(10%) Services and Collaboration

• Provide basic public service support to other departments and public service desks, including research services, library administration, periodicals, and government documents.
• Engage in collaboration on special projects with other work areas in the library.
• Participate in Access Services and library meetings.
• Participate in library, campus, or consortial committees, teams, and working groups.
• Engage in strategic planning initiatives & goals, in accordance with the University's Mission, Vision, and Values.

Skills, Knowledge, and Abilities

• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
• Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
• Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
• Demonstrated ability to provide training and direction to student assistants.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Physical Demands

• Frequent light lifting, bending stretching, and moving book carts. Regular movement throughout a three-story building.

Special Conditions

• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
• Must be able to successfully pass a pre-employment background check.
• This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.

_________________________

SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.

Diversity Statement:

Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement

We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (https://www.grandronde.org) and the Confederated Tribes of Siletz Indians (https://www.ctsi.nsn.us/) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We [you may say I or the name of a program/department] encourage YOU to learn about the land you reside on, and to join us in advocating for the inherent sovereignty of Indigenous people.

Notice to Prospective Employees

Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR)can be accessed at the following link:

https://inside.sou.edu/security/statistics.html. A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call 541-552-6258, or email clerycoordinator@sou.edu.