"Medical Assistant - OHNS"

Posted: 11-Feb-26

Location: San Francisco, California

Type: Full-time

Categories: Staff/Administrative

Internal Number: 87844BR

The anticipated duration of this assignment is 3 months.

The Hospital Assistant III plays a key role in supporting patient care within the Department of Otolaryngology - Head & Neck Surgery. Under the supervision of the Nursing Supervisor and in collaboration with the clinical team, this position assists with direct patient care, clinical procedures, and operational support to ensure high-quality service and positive patient outcomes.

This role is based in outpatient clinic settings across UCSF Health and requires strong clinical, communication, and organizational skills.

Key Responsibilities:

Clinical Support

• Perform routine clinical functions including vital signs, height, weight, pain screening, and documentation of chief complaints.
• Assist nurses and providers with exams and procedures.
• Support complex in-clinic medical procedures and diagnostic testing (e.g., nasal endoscopy, laryngoscopy, laser procedures, ultrasound).
• Prepare and clean instruments for sterile processing; maintain appropriate logs.
• Obtain and process specimens according to policies and procedures.
• Provide patient and family education and document in the electronic health record (EPIC/APeX).
• Maintain compliance with infection control, safety, and UCSF policies.

Communication

• Demonstrate professionalism in all telephone and in-person interactions, following UCSF service standards.
• Notify providers and patients of delays; act as a patient advocate to support efficient clinic flow.
• Assist patients with concerns and escalate issues appropriately.
• Document patient information, medications, allergies, and test results in APeX.
• Facilitate interpreter services and referrals to providers as needed.

Operations & Maintenance

• Maintain clean, well-stocked exam rooms, hub rooms, and labs.
• Order and track supplies and lab equipment.
• Obtain insurance authorizations for medications, procedures, and diagnostic services.
• Schedule complex procedures and coordinate services for patients.
• Participate in quality improvement and customer service initiatives.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html