"Medical Assistant Senior"

Responsible for the coordination of daily activities for Medical Assistants to ensure optimal clinical flow. Provides interpretation and instruction for policies, procedures and practices. Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for Medical Assistants. Provides in service training, acts as a preceptor and coaches the performance of Medical Assistants. Participates with leadership team to ensure effective clinical operations. Promotes and facilitates positive communication with the entire health care team. Performs and assists with clinical procedures and duties.

Facilitation:

• Reviews schedule to identify changes in daily operations and develops schedule rotation to support skill maintenance and cross-training for all Medical Assistants.
• Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs, as appropriate.
• Participates in, prepares for, attends, and may lead meetings such as daily management huddles, rounds, and MA meetings.
• Performs administrative and clinical operational tasks and duties assigned.
• Participate in the implementation of new services or use of new equipment.
• Oversees and is involved in the ordering process while striving to meet budgetary expectations.
• Participates in Medication Management Surveys and may manage the inventory and ordering in the medication room within their scope of practice.
• Coordinates use of exam/procedure room space.
• Actively participates in regulatory compliance activities and ensures that the Regulatory Readiness checklists are completed and submitted. Responsible for action planning related to their role in clinic during any regulatory readiness or actual regulatory surveys.
• Participates in value stream analysis for new products or services.
• Participates in the generation of ideas and adoption processes of ways to improve workflows and enhance patient satisfaction.

Education and Mentorship

• Provides in-service training for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned.
• May provide skill, competency, and workflow feedback to Medical Assistants and to staff members regarding clinical operations.
• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs).

Leadership and Culture Building:

• Serves as a positive role model and plays an integral role in supporting the clinic’s leadership team.
• Participate in recruitment efforts such as job fairs, recruitment events, or interviews.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Performs other related duties within scope of practice as assigned.

Required Qualifications

• High school diploma or GED.
• Graduation from a medical assistant program accredited by CAAHEP or ABHES or equivalent experience (5+ years).
• 5+ years of experience as a Medical Assistant.
• Knowledge of medical terminology.

Preferred Qualifications

• Medical Assistant, CMA or RMA certification.