"Medical Collections Assistant"

Medical Collections Assistant

Position Number: 400251

Full Time or Part Time: Full Time

Anticipated Recruitment Range:

Position Type:

Job Category: Staff - Office/Clerical

Organizational Unit Overview:

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Job Duties:

The Medical Collections Assistant provides clerical and administrative support to the Student Health Services (SHS) Business Office in all areas related to medical billing and collections. Working closely with the lead Medical Collections Administrative Staff and in partnership with Bull City Financial, the universitys Extended Business Office (EBO), this position helps ensure timely and accurate billing, assists with account follow-up, supports data entry and reporting, and maintains compliance with FERPA and HIPAA requirements.

This role focuses on providing excellent customer service to students, assisting with questions about billing or insurance, and helping the SHS team maintain efficient and compliant financial operations.

Billing & Account Support (30%)

• Assist with posting charges, assist with insurance claim denial resolution, and verifying billing accuracy in the SHS electronic medical record (EMR).
• Help prepare and send billing statements to students within required timelines.
• Track unpaid accounts and assist with preparing files for transfer to Bull City Financial.
• Support the reconciliation of recovered funds and maintain organized records of collection activity.

Administrative & Clerical Assistance (15%)

• Provide general administrative support to the SHS Business Office, Medical Collections Administrative Staff including filing, data entry, and scanning documents.
• Maintain and update spreadsheets and reports related to account status, collections, and recoveries.
• Assist with correspondence between SHS and Bull City Financial regarding account updates and inquiries.

Student Communication & Customer Service (10%)

• Respond to student questions related to billing, insurance, and payment options in a friendly and professional manner.
• Direct complex or escalated billing concerns to the appropriate Medical Collections Administrative Staff or supervisor.
• Ensure that all student interactions are documented appropriately and handled in compliance with privacy regulations.

Reporting & Follow-Up (30%)

• Help prepare weekly and monthly reports on billing and collection activity for review by SHS leadership.
• Track account timelines to ensure timely follow-up and accurate documentation.
• Support end-of-year or special reports related to billing outcomes or compliance reviews.

Compliance & Data Security (10%)

• Maintain confidentiality of student information and ensure compliance with HIPAA and FERPA.
• Assist in securely transmitting and filing sensitive data between SHS and Bull City Financial.
• Support routine audits to confirm data accuracy and adherence to established procedures.

Team & Department Support (5%)

• Serve as a liaison between SHS staff, Bull City Financial, and students for routine billing and collection matters in the absence of the lead Medical Collections Administrative Staff
• Provide backup support for other administrative tasks within the Business Office as needed.
• Contribute to a positive and professional office environment by assisting with team projects and daily operations.

Minimum Education/Experience:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

• Experience with medical office support
• Experience in customer-facing role

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write see resume on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Close Date: 2/23/2026

Open Until Filled: No

To apply, visit https://ecu.peopleadmin.com/postings/91487