"Medical Office Specialist, Unit Clerk (4962.1)"

This position functions as the key administrative support in clinic who will maintain patient clinical administration information. This position will help to ensure patient data is accurate and up to date; coordinates with clinical teams to provide non-clinical assistance with stocking and rooming patients; is responsible for ensuring accurate registration for efficient referral processes; answers and routes phone calls appropriately; assist directing clinical patient questions and complaints to appropriate clinical teams.

60% Patient Administration in Clinic

1. Trained and knowledgeable of scheduling application.
2. Serve as patient administration lead inside clinical areas.
3. Assists with answering, screening and routing patient clinical calls to appropriate clinical team members.
4. Serves as the liaison between clinical teams and front desk reception to coordinate clinical administration and tasks.
5. Organizes the clinical area medical documentation via fax and ensures are properly routed to appropriate clinical teams or medical records for scanning.
6. Organizes letters and scripts requested by patients from providers and ensures proper placement for patient pick-up.
7. Initiates and organizes new patient forms prior to appointments for clinical teams
8. Knowledgeable of daily provider schedules and can identify errors in order to quickly inform schedule teams.
9. Assist front desk reception to complete follow up appointments for patients.
10. Assist with front desk, reception as necessary for clinic coverage

40% Non-Clinical Patient Care

1. Trained and knowledgeable of Electronic health record for view access.
2. Obtains neglected or erroneous demographic information in order for referrals and authorizations to occur efficiently for clinical teams.
3. Obtain any signatures from patients in exam rooms that are needed.
4. Assist patients sign up for patient portal to increase access of communication with clinic.
5. Assist with printing patient chart summaries, when needed.
6. Assist clinical teams to turn over exam rooms and inventory stock.
7. Provide non-clinical assistance rooming patients.
8. Assist with release of medical records as needed to facilitate patient care
9. Schedule patients with specialty clinic appointments at FCM as ordered by providers.
10. Coordinate in-office consults with Integrated Care Professionals and Community Health Care Workers as needed and directed by the clinic staff.

1. Any one or any combination totaling two (2) years (24 months), from the categories below:

1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)

1. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

About Southern Illinois University - School of Medicine: SIU School of Medicine was established in 1970 with a mission to educate physicians for central and southern Illinois. We are a medical school with four areas of excellence: medical education, patient care, research and community service. SIU School of Medicine provides education to undergraduate medical students, medical and surgical residents, fellows, and physician assistant students. Our clinical practice, SIU Medicine, includes a team of more than 250 health care professionals including university physicians and faculty members who are collectively dedicated to providing excellent medical care, advancement of care through research, and training the next generation of physicians. As the premier provider of health care services, SIU Medicine offers both primary care and specialized treatment services including preventative and diagnostic. SIU works in partnership with hospitals and clinics throughout central and southern Illinois to meet the health care needs of our communities.