"Program Services Specialist (U) (4774)"

This position involves providing direct services to individuals. This program is funded to provide care for patients/clients who do not often fit well within the standard medical model. This position will work closely with medical providers, primary care teams, and other agencies to improve patient outcomes and care. This position will work to decrease the disparities in health due to COVID-19 or other health emergencies and will help advocate for social and environmental needs as they arise. This position will work closely with their health center site, their PCPs, Local Health Departments, and Community Based Organizations to provide wrap-around services and create a foundation of trust for continued care of socially vulnerable populations.

Support - Direct Patient Interaction 100%

• Explain program requirements and guidelines to the general public.
• Develop community resource materials that are up to date and reflective of the local community.
• Conduct comprehensive interviews and intake assessments to determine the needs of individuals to be served by the program.
• Assist patients in setting and achieving personal goals in person, by phone or in group setting.
• Through skill building interventions and other supportive interventions, assist patients in effectively utilizing a wide spectrum of resources, managing symptoms of their illness, and developing daily living skills to gain greater independence, employment and other meaningful activities.
• Connect patients to community resources including but not limited to housing, medical care, education, vocational training, and additional recovery resources / meetings.
• Assist patients with transportation to medical and other related appointments.
• Prepare and maintain written records as needed by the program.
• Participate in all required administrative and training meetings in order to ensure adherence to policies and protocols.
• Complete other duties as assigned.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any one or combination totaling three (3) years (36 months) from the categories below:

• Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
• Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision.

Knowledge, Skills and Abilities (KSAs)

• Working knowledge of human nature.
• Ability to interview individuals to determine their physical, social, and/or possible psychological needs.
• Ability to organize, prepare, and maintain records, reports, files, and correspondence.
• Ability to obtain services necessary to meet participants' needs.
• Ability to establish effective working relationships with program participants and staff.