"Medical Office Support Specialist"

Position Summary:

The Medical Office Support Specialist supports the delivery of high-quality, student-centered healthcare at Student Health Services. This role assists providers and nursing staff with clinical and administrative duties, ensuring efficient clinic operations and a positive experience for undergraduate and graduate students. The Medical Office Support Specialist plays a key role in promoting a welcoming, respectful, and confidential healthcare environment. This position is responsible for assisting healthcare providers with patient examinations and procedures while simultaneously managing front-desk operations.

Ideal Candidate Statement:

The ideal candidate is a proactive team player who creates a welcoming, respectful, and confidential environment for undergraduate and graduate students. This candidate demonstrates the ability to balance direct clinical assistance with administrative and support operations.

Workplace Requirements:

This position is full-time, exclusively on-site, requiring all duties to be performed in person at Rice University. Per Rice policy 440, work arrangements may be subject to change.

Hiring Range:

$53,000 - $56,000 annually, contingent upon qualifications and experience
*Exempt (salaried) positions under FLSA are not eligible for overtime.*

Minimum Requirements:

• Bachelor's degree
  • In lieu of the education requirement, additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis
• 2+ years of experience in medical office administration
  • In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis

Skills:

• Ability to multitask in a fast-paced clinical environment
• Advanced computer skills, including experience with Microsoft Office Suite and the ability to learn new systems
• Advanced customer service and interpersonal skills
• Strong attention to detail and organizational skills
• Understanding of financial transactions
• Strong written and verbal communication skills
• Professional, compassionate, and team-oriented approach

Preferences:

• Completion of an accredited Medical Assistant Program or Licensed Vocational Nurse Program with a certificate/license
• Basic Life Support (BLS/CPR) certification
• Experience in an outpatient or primary care setting
• Experience working with adolescents or college-aged populations
• Familiarity with electronic health records

Essential Functions:

• Administers support for Student Health Services in patient boarding and assists providers during examinations and procedures as appropriate
• Collaborates with others to help resolve clinic issues and concerns, interprets policies, and mediates complex and sensitive issues to appropriate resources
• Performs basic clinical tasks within the scope of practice (e.g., specimen collection, EKGs, injections, wound care, point-of-care testing)
• Supports front-desk operations by scheduling appointments, fielding incoming calls, and resolving patient inquiries regarding services and procedures, including managing communication via fax and email
• Examines Student Health Services patient data to identify trends and support future planning
• Maintains accurate and timely documentation in the electronic health record (EHR), including placing or removing holds on student accounts and reviewing health data forms
• Prepares patients for provider evaluation by obtaining and recording accurate vital signs, medical history, and detailed chief complaints
• Provides patient education as directed by providers and responds to patient questions and concerns, referring clinical issues to appropriate staff
• Maintains knowledge of Student Health Services, campus, and community resources to help students navigate support
• Assists with the organization, restocking, and inventory tracking of exam rooms and administrative areas
• Assists in financial processes, including processing expenses, procurement, and budget management
• Provides support for patient billing processes and answers basic insurance questions
• Performs all other duties as assigned

Additional Functions:

• Ensures proper handling, labeling, and storage of medical specimens
• Follows infection control, safety, and quality assurance protocols
• Adheres to HIPAA, OSHA, and university policies and procedures
• Participates in staff meetings, training, and quality improvement activities
• Supports the coordination of clinic equipment repairs and needs
• Assists with event development and planning, including training and engagement
• Assists with preparing for large capital improvement projects
• Provides feedback for policies regarding the management of general operations

Special Instructions to Applicants:
*All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in a PDF format, to avoid any formatting issues.*

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