"Member Engagement and Support Coordinator HEAT"

University of Kent - HEAT Project

Are you confident in managing professional relationships, and a skilled communicator who can liaise effectively with individuals from a variety of backgrounds and levels of seniority. If so, this is a great opportunity for you.

As Member Engagement and Support Coordinator, HEAT you will coordinate member engagement activity for the HEAT Service. Working closely with the Member Engagement Consultant you will coordinate member engagement activities including communication campaigns and webinars. You will also help us to manage our Helpdesk more efficiently, by building up a bank of resources for Support agents.

As Member Engagement and Support Coordinator, HEAT you can expect to be involved in:

• Assisting with the delivery of communication campaigns to maximise Member engagement
• Implementing updates to a range of content on our website and other member resources.
• Leading on building and maintaining a bank of resources for the Helpdesk Support agents, the wider team, and Membership.
• Providing administration for online events including the preparation and circulation of pre-event documentation and post-Event follow-up.

What will you bring to the role?

• Educated to A level or equivalent
• Knowledge of business communications and using websites to reach an audience
• Experience of delivering high-quality training to individuals and groups
• Evidence of the ability to convey complex information which needs careful explanation or interpretation to help others understand
• Excellent IT skills, particularly MS Office packages and experience of using databases and spreadsheets.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: www.kent.ac.uk/about

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1130-25.

Further details:
*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.