"Member Support Agent"

The Harvard Federal Credit Union (Harvard FCU) is a leader in the industry, providing services to the Harvard community. As a Member Support Agent, you will provide timely and accurate information to members via phone and email, handle transactions, assist with technical issues, and ensure member satisfaction.

Key Responsibilities:

• Maintain available phone status and adhere to policies.
• Respond to inquiries and escalate issues as needed.
• Balance daily totals and multitask effectively.
• Assist with website and mobile app issues.
• Process transactions like transfers and loan payments.
• Attend meetings and suggest process improvements.

Qualifications:

• High school diploma with at least 1 year of related training.
• Strong attention to detail, organizational skills, and multitasking ability.
• Fluent in English; Spanish preferred.
• Ability to work in a team, apply sound judgment, and handle rotational shifts.

This role supports a diverse environment and includes hybrid work options.