Memberships and Bookings Officer

University of Kent - Sport

Do you have strong leadership and team management skills, with experience of developing and motivating staff and fostering a sales focused culture whilst maintaining an excellent user experience? If so, this is a fantastic opportunity for you.

As Memberships and Bookings Officer you will lead the delivery of Kent Sport’s membership and bookings sales, customer service, and administration functions, ensuring a seamless & professional experience for all members, students, staff, and community users. With a strong commercial focus on driving membership sales and facility bookings, you will be responsible for achieving membership income targets, developing sales and retention strategies, and ensuring the effective operation of Kent Sport’s related systems and processes. Acting as super user for the departments’ Leisure Management IT system, you will oversee data integrity, system optimisation, and reporting/supporting operational efficiency and evidence-based decision making.

As Memberships and Bookings Officer you can expect to be involved in:

• Leading membership and bookings sales, ensuring income, retention, & satisfaction targets are met.
• Developing and delivering sales campaigns, promotions, & initiatives to increase participation in sports programmes and activities, liaising with marketing and communications colleagues as appropriate.
• Planning and overseeing sports events and tournaments in collaboration with the Duty & Facilities team.
• Line managing and developing the Membership and Booking Coordinators and Clerical Assistant, setting objectives & providing training.
• Ensuring excellent customer service.

What will you bring to the role?

• Proven experience improving membership sales, customer service, or front-of-house operations within a leisure, fitness, or hospitality environment.
• Strong leadership and team management skills, with experience of developing & motivating staff and fostering a sales focused culture whilst maintaining an excellent user experience.
• Advanced user knowledge of leisure management systems or CRM systems (Gladstone, or equivalent).

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro-rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities & the region we serve – join us in making the world a better place.

Visit our website for more on who we are: http://www.kent.ac.uk/about/

You are required to upload your CV and a cover letter for this role. Your cover letter should clearly and explicitly address the requirements of the Essential Criteria in the Job Description, and you should provide clear evidence & examples in your letter which back-up any assertions you make in relation to each criterion. We recommend a maximum of 2 x A4 sides for this document.

Please see the 'Apply' link above to view the full job description & to apply for this post.

For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-381-26-R.

Further details:
Job Description
Additional Information