"Museum Safety Team Member"

Job Description

Essential Functions

• Visitor Safety and Experience 40%: Tour galleries and cover staff-designated security points in the museum. Collaborate with Visitor Experience staff to provide visitors with a safe and welcoming experience, including coordinating on security coverage and response to security and safety incidents. Uphold security and safety policies as trained. Respond to emergencies as trained.
• Monitor Alarm Systems 40%: Monitor the museum's PC-based security system and surveillance. Communicate with Visitor Experience staff in response to incidents in the museum or security alarms. Coordinate response with the Smith College Campus Safety Department as needed.
• Administrative Duties 10%: Participate in regular training, including training on evacuation and safety procedures and customer service. Attend museum all-staff meetings. Complete paperwork and incident reports related to duties.
• Operational Support 10%: Back up other front-of-house staff as needed, including support with events and program support for colleagues in Visitor Experience, Education and Curatorial. Provide vacation and sick time coverage for colleagues in Museum Safety as needed. Perform related duties as needed.

Other Functions

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications

High school diploma plus at least 1 year of related security or visitor services experience or an equivalent combination of education/experience. Demonstrated desire to work with and support a diverse learning community. Ability to meet the physical requirements of this position. Experience working with individuals from diverse backgrounds.

Preferred Qualifications

Experience in a museum or higher education setting preferred. Associate's degree preferred.

Skills

Excellent judgment and ability to respond quickly, calmly and appropriately in emergency situations; strong customer service and people skills; strong collaboration and team-building skills; strong oral and written communication skills. Computer proficiency and familiarity with Google drive and Windows software. Promptness, reliability, and honesty are required in this position.

Additional Information

To help visitors identify Security staff in the museum, Safety Officers wear a dress code and badge and a radio with ear buds. Evening hours, weekends, and some holidays may be required. Safety Officers are on call 24/7 in the case of security issues or emergencies. Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges. As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.