Network Service Operations Coordinator

The University of Manchester - Professional Services - Campus Technology Services - Directorate of IT Services

Job reference: PSX-030910
Salary: £37,694 - £46,049 per annum according to relevant experience
Faculty/Organisational Unit: Professional Services
Location: Oxford Road
Employment type: Permanent
Division/Team: Campus Technology Services
Hours Per Week: 35
Closing date (DD/MM/YYYY): 04/03/2026
Contract Duration: Permanent
School/Directorate: Directorate of IT Services

The role

Based within the Networks team, the Network Service Operations Coordinator ensures the smooth day-to-day operation, coordination, and continuous improvement of network services across the University’s infrastructure environment. The role supports the Network Manager by overseeing service workflows, managing operational processes, coordinating incident and change activities and ensuring that network services remain reliable, secure and aligned to business needs and priorities.

Specific Role Requirements

It is important that candidates have experience of both service delivery and operations of enterprise class networking and backend services and can think innovatively to identify issues and assign resources. The University of Manchester, IT Services, have Service Now (Connect) as its primary service management tool. It would be beneficial for candidates to have previous experience or exposure to this tooling.

In return, you will receive exposure and experience in the latest HPE networking technologies and have an opportunity to work alongside both an experienced University network team and our strategic Network partner to contribute towards the development and ongoing support of one the UK’s largest, single campus, software defined network rollouts.

The person

The successful candidate will possess some of the following experience:

• Experience of coordinating IT or network service operations within a medium to large organisation and tracking performance against SLAs/OLAs.
• Demonstrable experience of working with network support teams, service desks or NOCs
• Experience in allocating and monitoring work to optimise the performance of a team, including identifying and addressing skills and knowledge gaps
• Experience liaising successfully with multiple technical teams and third-party suppliers.
• Possess strong communication skills, both written and verbal, to clearly convey management information, changes and improvements to network operations practices to a wide range of audiences.
• Hands-on experience of supporting incident, change and problem management processes using ITIL principles.
• Understanding of core networking concepts (LAN, WLAN, routing, switching, firewalls, VPN)
• Knowledgeable of security fundamentals (e.g. access control, patching, vulnerability basics, etc.).
• Extensive experience of maintaining documentation, inventories, workflows and operational processes, as well as using a CMDB
• Analytical with strong attention to detail – able to identify and articulate issues to both technical and non-technical audiences

When addressing the person specification criteria in your application for this role, please ensure you make reference to the specific role requirements above.

Enquiries about the vacancy, shortlisting and interviews:

Name: Warren Mittoo

General enquiries:
recruitmentservices.people@manchester.ac.uk