"New Patient Scheduler"

New Patient Scheduler

Department: Department of Obstetrics and Gynecology, Division of Gynecologic Oncology

Job Title: Administrative Assistant I

Working Title: New Patient Scheduler

Position #: 00841477 - Requisition #: 38134

Job Summary

In the Department of Obstetrics and Gynecology, Division of Gynecologic Oncology we are one of the largest group of physicians dedicated to women's cancer care in the Rocky Mountain region and in the United States with an unsurpassed surgical and medical expertise. Our group of 13 gynecologic oncologists, 2 physician assistants and advanced pelvic surgeons offer state of the art surgical interventions, cutting edge chemotherapy, we have done more HIPEC cases than anyone in the country, and a vast array of clinical trials to best tailor treatment to your individual needs.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, obtaining records and pathology slides, and insurance verifications as necessary. The New Patient Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Gynecologic Oncology Scheduling Supervisor.

Supervision Received: This position will report to the Scheduling Supervisor

Supervision Exercised: This position will not have any direct reports

Duties

95% Scheduling Support

• Assist with registering and scheduling new Gynecologic Oncology patients at our main campus and satellite locations.
• Assist with procuring new patient medical records in a timely manner.
• Collaborate with clinical care team to determine appropriate scheduling and specialty care.
• Review the Gynecologic Oncology referral workqueue each day and schedule patients from this list according to the Cancer Center protocol.
• Route correspondence to referring physicians and other appropriate care providers.
• Ensure insurance authorizations are obtained for new patient consultations prior to scheduled appointment.
• Shared maintenance of the Gynecologic Oncology clinic master schedule.
• Share in answering incoming telephone calls from patients and referring physicians.
• Potential to assist with scheduling Gynecologic Oncology OR cases as directed by clinic nursing staff and physicians.
• Assist with scheduling return patient visits and gathering medical records for satellite locations.

5% Administrative Support

• Provide administrative support to Gynecologic Oncology faculty as needed.
• Perform broad range of high-level administrative duties as requested
• This individual may be required to assist out of town patients with information regarding hotel accommodations.
• This individual may need to request approval from the Cancer Center Medical Director for an indigent patient and communicate this information to the patient or referring physician

Work Location:

This role is primarily in person 3-5 days per week on the Anschutz Medical Campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.

Qualifications

Minimum Qualifications:

• One (1) year of relevant experience in an occupation related to the work assigned to this position
• Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to one (1) year

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• EPIC experience.
• MS Office experience.
• Bilingual, Spanish-speaking.
• Understanding of HIPAA practices and patient confidentiality.
• Experience with appointment scheduling and insurance verification.
• Two (2) years or more of administrative experience in a health-care setting.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Attention to detail
• Demonstrated commitment
• Ability to multitask efficiently and effectively while maintaining quality control standards.
• Ability to perform basic filing, office procedures and word processing.

Anticipated Pay Range: HIRING RANGE $38,000-$44,384

How to Apply: For full consideration, please submit the following document(s): 1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position. 2. Curriculum vitae / Resume 3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Kelly Dallenbach at Kelly.Dallenbach@cuanschutz.edu