Work Where You Learn: Build Experience, Grow Skills, and
Contribute to Your University Community. This position is
available only to enrolled American University students.
Most student positions at American University are eligible to
use Federal Work Study (FWS) awards, with a few exceptions. FWS
funds cannot be applied to janitorial, construction, partisan or
sectarian positions. For information or questions regarding FWS
funds, please contact American University's Office of Financial
Aid.
Important guidance for current American University employees:
American University current employees, including those employed in
student positions, must apply through their employee Workday
account. If you are a current employee at American University,
please log into your employee Workday account and select the
Find Jobs report which will take you to our internal career
listings. Applying outside of your employee Workday account may
cause delays in a hire process.
Department:
Logistics & Operations
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
The Office Assistant supports American University’s new students
and families through responsive customer service, timely
communication, and thoughtful programming.
Essential Functions:
- Responding to inquiries from new students and families with
researched responses and excellent customer service.
Collaborate with staff to create and share social media posts
on official pages.
Assist with in-person and online programming for new students
and families.
Helping to answer questions (in chat box or on video) for
webinars and zoom meetings.
Assisting with office programming.
Updating reference materials for students and families.
Collaborating to produce digital content (videos, TikTok, etc.)
for new students.
Soliciting/sharing peer feedback to inform program decisions
and planning.
Preparing materials and supplies for in-person events.
Providing guest support during events (registration, check-in,
tours, information).
Other duties as assigned, in addition to general office
tasks.
Position Type/Expected Hours of Work:
- Part-time.
- 10 hours per week.
Salary Range:
Required Education and Experience:
- Current enrollment in an undergraduate program of study at
American University.
- Students with a Federal Work Study Award are encouraged to
apply.
- Excellent customer service orientation.
- Work with professionalism and discretion around sensitive
issues and information.
- Attention to detail and ability to meet deadlines
required.
- Ability to multi-task and manage diverse activities.
- Excellent written, oral and communication skills.
Preferred Education and Experience:
- Previous leadership in orientation or admissions activities or
similar fluency in university programs, policies, and services
relevant to the undergraduate student experience.
- The perfect candidate demonstrates a sensitivity to the needs
of new students and families in navigating American University, is
interested in shaping learning experiences, and is eager to learn
and apply new computer applications.
Additional Eligibility Qualifications:
- Candidates should be available for at least 8 hours/week,
divided over at least two business days.
- Evening/weekend options may be available.
- Please upload a resume and cover letter detailing your skills
and experiences related to this role.
Other Details
- This position is available only to enrolled American
University students.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
- Visit https://www.american.edu/hr/
for additional information about American University employment and
benefits.
Current American University Employees
American University current employees (including those employed in
student positions) must apply through their employee Workday
account. If you are a current employee at American University,
please log into Workday and select the Find Jobs report which will
take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.