Office & Admin Specialist Int - Student Records & Support Specialist

This position provides critical support to the Records Office and Student Affairs division by processing student records requests, assisting with records-related projects, and providing administrative support to the Registrar's Office and Student Services. The role supports data integrity, ensures compliance with federal and state reporting requirements, and offers student-facing services through email, phone, and in-person engagement. This position is essential in maintaining accurate academic records, coordinating transcript processes, and assisting with the continuous improvement of records-related workflows.

Responsibilities include, but not limited to:

• Processing outgoing transcript via the Clearinghouse, mail, and microfilm/Access records.
• Check in students during 1Stop events and enrollment-related activities.
• Provide support to Student Affairs leadership in managing confidential records and communications.
• Assist staff and students with understanding enrollment policy and procedures.
• Monitor and resolve Clearinghouse enrollment and error reports.

Salary Range:
$20.76 - $27.53 per hour / $43,347 - $57,483 annually

Minimum Qualifications

• Ability to communicate effectively with customers and understand information.
• Knowledge of customer services practices and principles sufficient to identify each customer's needs, meet quality standards for services.
• Ability to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
• Ability to use database management skills and data entry to develop and maintain databases, retrieve information, and maintain accurate records and reports.
• Word processing skills sufficient to use software to create, format, edit, print and save a variety of documents, including spreadsheets, tables, charts and graphs, Microsoft applications.
• Demonstrates an ongoing understanding of cultural fluency, incorporate culturally responsive practices, and actively engages in antiracism professional development learning opportunities.

Preferred Qualification

• Knowledge of student records practices and FERPA regulations.
• Experience working in a higher education environment.
• Familiarity with Minnesota State Colleges and Universities systems and protocols.
• Customer service experience in a records or enrollment office setting.
• Proficiency with office technology and student information systems (e.g., ISRS, ImageNow, National Student Clearinghouse).

Other Requirements

In order to be considered for this position, you must be in good standing with Minneapolis College.

Work Shift (Hours / Days of work)
Monday - Friday, 8:00am - 4:30 pm

Telework (Yes/No)
This position may be eligible for partial telework in accordance with Minneapolis College's telework guidelines.

Application Procedure

Attach cover letter, and cv/resume. Application materials submitted by any other method cannot be considered. Applicants should be prepared to provide contact information of four (4) references, including two (2) managers, who can directly address your qualifications for this position (prefer that at least one reference observed you while you were acting in a teaching capacity).

For internal applicants, eligible bidders must contact Minneapolis College Human Resources, Victoria.Le@minneapolis.edu, in writing on or before the job posting closing date. A bid will be considered timely if delivered to the appropriate official by the posting closing date. In accordance with Article 12 of the Agreement with AFSCME, Council 5, the following position is vacant and will be filled as soon as possible. Only eligible employees as defined by the provisions of Article 12, Section 6, may submit a bid for the vacancy. Article 12, Section 6, states in part "any employee who has successfully filled a vacancy - via a bid, shall not be entitled to bid on another vacancy for a period of six (6) months following the date upon which the employee exercised the bid." However, a permanent, non-probationary classified employee who is part-time, unlimited, part-time seasonal or full-time seasonal may bid on a full-time unlimited vacancy at any time. Unclassified and probationary employees are not eligible to bid. Ineligible bidders submit an application online on or before the job posting closing date.