"Office Manager"

Office Manager

Department: Access & Opportunity: Disability Resources - 620000

Minimum Qualifications

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required

 

Essential Job Functions

This position serves as the central administrator for client file management and primary contact for individuals initially connecting with the office, requesting accommodations, or for general inquiries. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc.

• Acts as primary office contact for the office (ie., in person, electronic, and phone) by responding professionally and accurately to inquiries (verbal or written) providing information regarding disability law, individual status with the office, office processes, referrals, or with University-related resources, processes, and policies.
• Oversight of administrative support to office staff through workflow coordination, scheduling appointments, projects, etc.
• Overall, office management of departmental budget, payroll timesheet submission of student staff, contractual and purchase processes, travel requests, P-card, reimbursements, etc.
• Creates, maintains and organizes client files and records in accordance with state and federal regulations.
• Oversight of office analytics, tracking, and reporting.
• Serves as the central administrator of client file management and processes requests for accommodations and confidential medical documentation.
• Assists office staff in the coordination/implementation of approved accommodations.

Knowledge, Skills, & Abilities Required for this Position

Knowledge of:

• Office management including the handling of confidential documents
• Computer programs and systems to quickly address and meet business needs

Skills & Abilities Required:

• Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs
• Exceptional organizational skills and detail-oriented
• Ability to consistently practice diplomacy, discretion, and exceptional customer service
• Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free
• Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.)
• Ability to take initiative, work independently, and complete projects without detailed instructions
• Ability to maintain detailed records of work-related activities
• Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines
• Strong critical thinking skills
• Ability to manage multiple budgets with accuracy

Preferred Qualifications

• experience working at a university and knowledge of policies and procedures relevant to the position
• experience working with confidential information and/or compliance area
• Three or more years of related office experience
• Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works
• Demonstrated ability to work in a high-volume environment with competing deadlines

Work Schedule/Hours: Mon-Fri, 8:00am -5:00pm

Anticipated Hiring Range: $44,510 - $46,000

Closing Date: 3/8/2026

To apply, visit https://appstate.peopleadmin.com/postings/53388

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.