Academic ConnectProgram Manager I- Degree Completion Specialist
Department: Retention and Grad Initiatives
Salary: $43,000.00-$48,900.00
Description: Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.
- Plans and develops procedures for administering a small or medium-sized department or program.
- Oversees program expenditures and ensures adherence to budget.
- Provides guidance to subordinate staff and evaluates performance.
- May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
- Reviews reports of budgets and activities.
- Prepares ad hoc reports as needed.
- May administer grants and grant-related related communications, scholarships and other operations.
- Develops, implements and maintains appropriate policies and procedures.
- May serve as property custodian for the department.
- Performs other job-related duties as assigned.
Additional Duties: This Program Manager I position will be a member of the Retention and Graduation Initiatives (RGI) team within Undergraduate Student Success. The position will support the RGI team as a Degree Completion Specialist with an assigned student population, providing proactive outreach and targeted case management support for students with academic progress concerns. The position will be responsible for managing support service partnerships and engaging in initiatives to improve retention and graduation rates. This role works directly with students and reviews student records to identify, assess, and address barriers to completion.
The ideal candidate for this position should possess the following:
- Higher Education and student case management experience.
- Ability to work collaboratively across multiple offices to resolve completion barriers.
- Data driven decision making abilities.
- Ability to prioritize and manage multiple responsibilities.
- Ability to clearly interpret and implement policies and procedures.
- Ability to interact with all levels of internal and external constituents.
- Highest level of professionalism and respect for confidentiality.
- Proficiency in Microsoft Office Suite.
Note that the following standard language for the office of the Provost will be added to the posting: The following documents are required:
- Cover letter delineating the manner in which your work experience applies to the posting.
- Resume
- Salary History
- Transcript
- Three work references. The hiring department expects you to name current or past supervisors.
NOTE: We will maintain your confidentiality and notify you before contacting any of your references. References will be contacted only after the interviewing process has been completed. Incomplete applications will not be reviewed.
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