Office Support Coordinator (Administrative Support Coordinator II)

Office Support Coordinator (Administrative Support Coordinator II)

Job No: 557276 Work Type: Staff Locations: Southern California: San Diego Categories: Bargaining Unit: Unit 7 - CSUEU - Clerical and Administrative Support Services, Job Search Category/Discipline: Administrative, Appointment Type: Probationary, Time Basis: Full Time, Workplace Type (Exclude Inst Fac): Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary

San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes.

Key Responsibilities

• Customer Service & Support: Provide day-to-day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns.
• Parking Management System Expertise: Work daily in parking management softwares (including but not limited to: T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records.
• Citation Appeals & Hearings: Provide determinations on first-level appeals; coordinate the administrative hearing process and superior court process for second- and third-level appeals when requested by the responsible party.
• Safe Driver Program Coordination: Share responsibility for coordinating the Safe Driver program with other officer support staff.
• Office Operations: Assist in all office operations when student assistants or staff are unavailable; utilize and maintain proficiency in all software applications within Transportation Services.
• Collaboration: Partner with colleagues to ensure efficient workflows, customer satisfaction, and adherence to university policies.
• Student Assistant Coordination and Training: Coordinate student assistant recruitment, interviews, training, and task management.

Why Join Us?

• Play a critical role in shaping the customer experience at San Diego State University.
• Develop expertise in appeals, hearings, data management, and Transportation Services policy.
• Gain hands-on experience with advanced parking management software systems.
• Contribute to the Safe Driver program and broader campus safety efforts.
• Work in a collaborative, supportive environment with opportunities for cross-training and professional growth.

Join our team at San Diego State University and help shape a safe, efficient, and customer-focused transportation experience for our campus community.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it's like to work at the CSU-watch our video and imagine your future here: Working at the CSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

Department Summary

Transportation Services provides comprehensive mobility services and transportation planning for the SDSU community. We employ a diverse team of professionals who coordinate and deliver parking, transit, micro mobility, car sharing, vanpooling, and other transportation needs. Our staff provide information and customer service to our campus community for permits, citation appeals, and fleet vehicle driving certification. TS manages many vendor contracts in order to deliver services efficiently, affordably, and professionally. TS Parking Representatives are responsible for the enforcement of parking rules and regulations on campus, in addition to providing parking and traffic support for numerous events.

For more information regarding Transportation Services, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Two to three years of experience in a customer service role in a university setting is preferred.
• Parking Enforcement Certified Professional (PECP) and/or Parking, Transportation, and Mobility Professional (PTMP) is preferred.
• Proven ability to multi-task work priorities while answering calls, email and customers at the service window.
• Knowledge of the California Vehicle Code and Americans with Disabilities Act.
• Proficiency in Microsoft Word & Excel.
• Data management/tracking skills (analyzing large data sets, extracting data from software, data cleaning/organizing)
• Experience using artificial intelligence (AI) for customer service needs

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:

Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,367) for highly qualified candidates.
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $4,367 - $6,362 per month (Step 1 - Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the University of California system.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.