Ombuds I

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Ombuds Office?

The Harvard University Ombuds Office —located in Cambridge and Boston is part of Harvard University Central Administration. The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work or studies. The Ombuds Office provides visitors with a highly confidential, impartial and informal forum in which to clarify their concerns, identify their goals and consider all of their options in managing or resolving their concerns. Options can range from simply talking about problems to filing a formal complaint. The Ombuds Office provides coaching in written and verbal communications, one-on-one and group meeting facilitation, shuttle diplomacy, upward feedback, information about policies/procedures and resources, and training. Any issue may be brought to the Ombuds Office.

This is a 2-year term benefits eligible position through June 30, 2028, with the possibility of extension.

Job Description

Responsibilities include but are not limited to the following:

Dispute Resolution Consultation/Referral

• Assist visitors in identifying and considering their concerns, goals and potential options for next steps. Assist with clarification of university policies and procedures as needed.
• Conduct informal fact-finding to promote a better understanding of the issues, as appropriate.
• Provide conflict coaching, informal mediation, group facilitation, shuttle diplomacy.
• Consult with faculty and/or managers to develop general cooperative strategies for complaint resolution. Provide referrals to other resources as needed.
• Work closely with key offices serving faculty, staff, students and/or trainees.

Community Outreach and Education

• Provide ongoing education and communication about the Ombuds Office and its role to all Harvard-connected members.
• Conduct trainings currently offered through the Ombuds Office. Design and conduct new trainings as needed in the areas of negotiation and conflict resolution skills, authorship best practices and other related topics.

Policy Analysis

• Serve as a campus resource for those formulating or modifying policies and procedures
• Maintain non-identifying visitor statistics and general statistics regarding trainings and presentations for the annual report and share statistics as requested and deemed appropriate by the office.

Professionalism/Office Integrity

• Take all steps to ensure the integrity of the Ombuds Office is maintained at all times, including upholding its standards regarding confidentiality, impartiality, independence, and informality.
• Respond to all individuals in a timely way and treat all with respect and professionalism.
• Contribute to an environment that fosters emotional and physical safety for all visitors and office staff.
• Work collaboratively and effectively with the HU Ombuds team in all aspects of work.
• Work collaboratively and effectively with the Department Coordinator in all aspects of work including regarding the scheduling of visitors, organizing of training materials, general personnel administration and other tasks as needed.

Qualifications

Basic Qualifications to be considered for this role:

• Bachelor's degree required. Minimum 5 years demonstrated experience in ombudsing, conflict resolution, mediation and/or negotiation or related field. Demonstrated experience in designing (including relevant computer skills) and conducting trainings.

Additional Qualifications and Skills:

Advanced degree in a related field preferred. Previous Ombuds experience and prior experience in an academic/higher education environment is strongly preferred, as is basic mediation training (minimum of 30 hours) and/or completion of IOA Foundations of Organizational Ombudsman Practice course.

Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport with others and experience working with subtle and/or complex institutional political dynamics. Excellent problem-solving skills. Demonstrated experience handling highly confidential matters with discretion and maintaining a professional demeanor at all times. Works well both independently and as part of a team.

Additional Information

• Application process : Candidates are requested to attach a cover letter with their application.
• Standard Hours/Schedule: 35 hours per week. Hybrid role with a minimum of 2-3 days on campus. This is a 2-year term benefits eligible position through June 30, 2028, with the possibility of extension.
• Visa Sponsorship: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Harvard University requires pre-employment references and background checks (Identity, Education)
• Other Information: This position has a 90-day orientation and review period.