"Operating Systems / Network Analyst 2"

Position Summary

Date application must be received for priority consideration by: October 17, 2025. Anticipated Appointment Begin Date: November 3, 2025. Job Family Group: Support Staff. Support Staff Classification Title: Operating System/Network Analyst 2. Division/Department: Finance and Administration/Information Technology. Compensation Range: Salary Range 321-2, $28.10-$36.06/hourly or $4,871-$6,250/monthly at 1.0 FTE. FLSA Status: Non-Exempt. Appointment Basis: 12-month. Time Type: Full-time. Benefits Eligible: Yes. Renewable: Yes. This position must possess and maintain a current, valid Driver License: Yes. This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes. Lead Work/Supervisory Responsibilities: No. Work Location Type: Hybrid. Work Hours: M-F (8:00a - 5:00p) flexible schedule when required. Worker Status: Must be able to legally work in the United States without visa sponsorship.

Position Description

Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. Information Technology provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives which strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of network, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position also shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed by this position include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating system and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's network infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends.

Minimum Requirements

This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU defines equivalent experience technical training and/or experience as a minimum four years of experience as a Systems Administrator or Network Engineer, including: experience with desktop and server operating systems (Windows, Linux, Mac OS X), experience with networking equipment such as switches and routers, experience with system and network administration tasks as outlined in Job Duties. Typical skills for each core function are cited below.

• Operating Systems Analysis: Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating system and network architecture, configuration, and protocols; Knowledge of client server technologies.
• Operating Systems Administration: Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software.
• Network Planning and Implementation: Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Ability to use engineering techniques in the design of network and transmission systems; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality.
• Network Analysis and Management: Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.); Knowledge of network traffic and performance parameters to interpret variance and service impact to users; Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.); Ability to operate applicable network equipment and application software programs; Understanding of information distribution systems access and security systems (e.g., E-mail, digital voice processing equipment, electronic media distribution systems, etc.); Ability to resolve impaired service conflicts; Understanding of connectivity, system integration, and traffic issues; Ability to determine most cost-effective structure and design for network.
• Network Administrative and Support: General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements; Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities; Knowledge of telecommunications and video industry standards; Ability to use specified software application packages and query, utility, or report generation features, and database systems; Ability to install network subsystems and to modify local, customized software programs/features (e.g., voicemail, electronic mail, and telecom features); Ability to interpret variance reports and resolve connectivity, traffic, and congestion problems as they impact services provided.

Preferred Requirements

Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA). Experience with the account management system, Okta. Experience with Workday. Experience with the Box Enterprise file storage system. Experience with database systems (Oracle, MS SQL Server, MySQL). Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS). Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager).

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

• Shared Network and System Administration (80%): Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; and considers reliability, usability and ease of ongoing maintenance. Design and implement network support systems - Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of networking and network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applications software. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Responsible for designing and managing account creation and deletion processes. Design and implement Identity Management and Single-Sign-On Solutions. Identity management administration.
• Network Printing (5%): Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software.
• Data Backup and Recovery (5%): Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures.
• Technical Support (10%): Troubleshoot network and enterprise application system problems. Ensure system reliability and 724 operation of network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed.

Skills, Knowledge, and Abilities

Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters. Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Physical Demands

The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training is occasionally required.

Special Conditions

Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.