Operations & Systems Analyst

Job #: 042746

Location: Syracuse, NY

Pay Range: $31.25

Hours:
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.

Job Type: Full Time

Job Description:

The Operations & Systems Analyst is responsible for ensuring data accuracy, integrity, and security within assigned systems. Document workflows, processes and system configurations to support operational transparency and decision-making. Test system changes. Develop and deliver end-user training, documentation, and ongoing support to maximize system utilization. Monitor vehicle inspections to ensure state/federal compliance.

Education and Experience:

• Strong analytical and problem-solving skills.
• Excellent written communication and documentation abilities.
• Experience with workflow development, process mapping, or system testing.
• Ability to collaborate with cross functional teams.
• High attention to detail and commitment to accuracy.
• Familiarity with operational systems, databases, or enterprise software (preferred).

Skills and Knowledge:

• Excellent organizational skills, proactive and comfortable navigating both technical systems and operational processes.
• Prioritizes clarity, consistency and continuous improvement.
• Excellent Microsoft Office and Adobe skills.
• Familiarity with data analytics interpretation and documentation.

Responsibilities:

Ensure Data Accuracy & Integrity

• Maintain high-quality data across operational systems by performing regular audits, validating inputs, and resolving discrepancies.

Document Processes and Procedures

• Create, maintain, and update clear documentation including workflows, standard operating procedures (SOPs), training materials, and system guides to support consistent execution across teams.

Test Systems and Tools

• Conduct functional testing of new or updated systems, software, and operational tools.
• Identify issues, validate fixes, and ensure readiness prior to deployment.

Develop Process Improvements

• Analyze existing workflows to identify inefficiencies or gaps.
• Recommend and implement enhancements that improve accuracy, speed, or customer experience.

Monitor Performance and Reporting

• Track key performance indicators, system usage, and operational metrics.
• Provide regular reports and escalate issues that require corrective action.