"Student Support Manager"

About the role

The role of the Student Support Manager is to develop, oversee and review the provision of support for students in the faculty. There will be a focus on individual student wellbeing cases and managing the faculty elements of formal student support processes such as Student of Concern, Support for Study and disability inclusion. The role holder will also work with others to develop and maintain a positive culture of wellbeing within the faculty, in line with the university’s commitment to the ‘whole university’ approach to mental health and wellbeing.

The role holder will act as a liaison for central support services and provide expert advice to staff when students are experiencing difficulties, including signposting to specialist services and promoting awareness of these services. An important part of the role will be to ensure that wellbeing support is provided clearly and consistently for all the faculty’s students, so the role holder should feel comfortable developing and delivering training and guidance for staff to ensure they have a clear understanding of the relevant processes.

The role holder will be proactive and will have an excellent understanding of the needs of Natural, Mathematical & Engineering Sciences (NMES) students and the challenges that they face. They will be adept at planning and problem solving and able to work independently, while also forging excellent relationships with a wide number of colleagues across different teams.

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

This is a hybrid role; a minimum of 2 days a week attendance in the office is expected.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Experience of supporting students through complex and serious issues.
2. Strong stakeholder management skills with the ability to work across multiple teams and departments to influence and deliver outcomes successfully.
3. Excellent written and verbal communications skills.
4. Ability to use initiative and respond positively and proactively to situations developing at short notice.
5. Excellent organisational and time management skills, with the ability to coordinate a busy workload while prioritising effectively.
6. Knowledge of the issues facing students in Higher Education and developments in the sector around student wellbeing support.
7. Experience of working confidently with sensitive data and information.
8. The ability to work calmly under pressure.

Desirable criteria

1. Experience of case work and referral, and the corresponding confidentiality issues.
2. Degree or relevant professional qualifications.
3. Experience of working in a HE institution.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Grade and Salary: £45,031- £52,514 per annum, including London Weighting Allowance

Job ID: 125285

Close Date: 15-Oct-2025

Contact Person: Caroline Gilchrist

Contact Details: caroline.1.gilchrist@kcl.ac.uk