"Parking Lot Attendant"

Parking Lot Attendant

Job #: 042441

Location: Syracuse, NY

Pay Range: $17.86 Per Hour

Hours:
11:00 a.m. -7:00 p.m. Monday -Thursday
10:00 a.m. -6:00 p.m. Friday
Hours may vary based on operational needs. This position will require an average of 15-20 hours of overtime each week during the academic year. Must be able to work evenings, nights, and weekends.

Job Description:

The Parking Lot Attendant plays a critical front-line role in ensuring a positive and welcoming experience for all visitors to the Syracuse University campus. This individual serves as a key point of contact for guests, providing exceptional customer service, accurate information, and support related to campus parking. This role requires professionalism, reliability, and the ability to remain calm and courteous under pressure.

Education and Experience:

• High school degree required.
• Must hold a current and clear United States drivers license.
• This position will require an average of 15-20 hours of overtime each week during the academic year.
• Must be able to work evenings, nights, and weekends.
• Must display a customer-first, solution-oriented attitude.

Skills and Knowledge:

• Must be able to accurately and efficiently perform math functions (addition, subtraction, multiplication, division)
• Must display a customer-first, solution-oriented attitude.
• Outstanding customer service skills.
• Patience and empathy.
• Ability to work well under pressure.
• Ability to clearly communicate directions and instructions.

Responsibilities:

• With an emphasis on outstanding customer service, greet and communicate with visitors to the University campus, including but not limited to parents, invited guests, vendors, customers, and Board of Trustee members.
• Serve as a liaison between guests and various departments providing directional and other information, always exhibiting courtesy, professionalism and respect, even when handling difficult circumstances.
• Ensure nametag is always prominently displayed on outside of booth when on duty.
• Regulate the space availability in parking areas; issue tickets to non-permit holders parked in permitted locations and issue other parking citations as appropriate.
• Monitor 2-way radio and phones for emergency or change in daily routing.
• Respond promptly to radio calls in a courteous, professional manner.
• Work with emergency crews to allow access to affected areas to allow them to safely and effectively perform job responsibilities.
• Timely communicate critical updates as required.
• In an efficient manner, and at times in stressful circumstances, carefully and accurately calculate parking charges for customers, receive payment and issue change as appropriate, maintain accurate record of financial transactions, safeguard collected payments for submission in accordance with department protocols.
• Maintain a courteous, professional demeanor in all interactions.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

To apply, visit https://www.sujobopps.com/postings/111814