"Parking Operations Supervisor"

Job Purpose

The Parking Supervisor – Parking Operations is responsible for leading, planning, and administering a variety of critical parking programs that support the efficient and effective management of Stanford University’s parking system. Key areas of oversight include signage inventory management and renewal, parking utilization data collection and analysis, License Plate Recognition (LPR) enforcement operations, and the lead on event/reserved parking coordination. Parking Supervisor is committed to delivering exceptional customer service while mitigating operational impacts to the campus community.

Level Scope

Primarily responsible for leading event parking operations and providing support in key functional areas, including parking enforcement, signage management, asset audits, website content review, parking data collection, and the review of citation appeals. Evaluates the campus-related achievements of subordinate staff, establishing clear team goals and objectives under the guidance of the Associate Director. Manages the accountability and stewardship of human, financial, and physical resources in alignment with departmental and university-wide goals. Ensures direct staff adhere to established internal controls, with a strong emphasis on policy compliance and strategic implementation. Administer systems and procedures designed to safeguard departmental assets and apply practical expertise in directing and managing the execution of operational processes and projects.

Essential Functions

• Ability to analyze parking utilization to understand the balance of parking supply and demand, enabling data-driven decisions that meet the parking needs of the Stanford Community.
• Analyze citation trends, monitor enforcement inconsistencies, and generate biweekly reports summarizing volumes, officer-level data, appeal outcomes, and time to resolution. Provide recommendations for training, signage improvements, and policy adjustments.
• Responsible for managing the recruitment, performance, and separation of administrative personnel in alignment with university policies and procedure.
• Ensures customer service for the entire parking operations team and campus community.
• Provides management of the Parking Enforcement, Parking Maintenance, and Event Parking operations.
• Manage employee scheduling, work assignments, communication, and personnel development. Evaluates employee performance, gives regular feedback, and conducts annual performance reviews.
• Monitors work activities to ensure compliance with policies and procedures.
• Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met.
• Has knowledge of the department, its employees, and how the department functions.
• Engages in problem-solving for organizational issues; makes recommendations for efficiency and advancement.
• Plans and coordinates a variety of special administrative projects and assignments.
• Renews job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations.
• Through direct individual efforts of the Associated Director and proactive management of direct reports, develop and maintain an effective service leadership team that plans for the department's operational, budgetary, service level expectations, and resource needs.
• Develops and provides reporting monthly.
• Manages third party contracts and vendors.
• May perform other duties as needed.

Qualifications

Education and Experience

• Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.
• Completion of two (2) years of undergraduate coursework from an accredited college or university in business administration, public administration, law enforcement, or related field preferred.
• Four (4) years of experience requiring independent decisions and having considerable contact with the public in parking control, enforcement, or a similar regulatory function, considerable contact with the public in parking control, enforcement, or a similar regulatory function.
• Demonstrated project management capabilities. Prefer previous project management experience.
• Proficiency in both short-term and long-term budget forecasting.
• Exceptional skills in communication, customer service, and collaboration.
• Possession and maintenance of a valid California non-commercial Class C Driver’s License is required.

Physical Requirements

• Ability to drive day or night.
• Constantly perform desk-based computer tasks.
• Frequently stand/walk, sitting, grasp lightly/fine manipulation.
• Occasionally use a telephone.
• Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions

[Not specified in detail]

Work Standards

• When conducting university business, must comply with California Vehicle Code and Stanford University driving requirements.
• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide.

The expected pay range for this position is $100,023 to $116,706 per annum.