providing exceptional customer service across in-person, phone, email, and virtual platforms. This position is also responsible for assisting with FAFSA/WASFA lab coordination and outreach, office communications, and engagement efforts that help students navigate the financial aid process. This position is not eligible for benefits At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. JOB DUTIES AND RESPONSIBILITIES: Provide information and advice to students, staff, faculty, and the public regarding financial aid services, financial aid status, policies, and recommend courses of action. Assist in the upkeep and management of the Financial Aid student email communications, including auto-reply content. Act as support staff lead by assisting with questions that arise, auditing incoming forms and documents, ensuring staff and student communication is accurate and consistent. Assist in training front desk staff in effective ways to address student needs and concerns. Assist in the development and maintenance of front desk training and procedure materials. Coordinate, set up, tear down, and participate in financial aid workshops and labs. Advise students, parents, and community members on how to complete all required steps for the FAFSA/WASFA applications. Provide information to the public and participate in outreach activities that pertain to financial aid and student loan requirements. Present information to participants as needed. Create a safe, bias-free working environment, which engenders respect for differences. Perform other duties as assigned. POSITION REQUIREMENTS AND COMPETENCIES: Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas: High School diploma or equivalent. One (1) year of experience in a clerical, administrative, or higher education work setting. Exceptional critical thinking and analytical skills. Experience in presenting information in small and large group settings. Proficient with Teams, Microsoft Suite, and Zoom.
