"Patient Access Services Supervisor / Financial Counseling"

Under the general supervision of the Patient Access Services Manager, the Patient Access Services Supervisor (PASS) is responsible for assisting in managing the operational and technical functions of the Admitting offices and other operational areas that include the Surgical Waiting Areas, BCH Emergency Department, Birthing Center, Blood Draw, and Pediatric Access Unit. The BCH Emergency Department and Birthing Center are a 24/7 operation area that is staffed by both Sr. Admitting and Principal Admitting Workers. The PASS shares the first line responsibility for the 24/7 operations. All shifts, day, evening, and graveyard have to be supported equally by one culture, one set of values, and more importantly, one operating standard. Responsibilities include staff education and development, providing direction, setting priorities, and analyzing workflow for admitting workers, according to established policies and management guidance. Recommends, develops, and implements new and revised procedures as needed to support operations and promote a smooth patient flow. Major duties within Patient Access Services include registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections. The incumbent serves as a DNB (Discharge Not Billed) champion and is responsible for monitoring account assignments and staff follow-up. In collaboration with the Pediatric Access Center, oversees the coordination and integration of patient demographic, financial, and clinical information to ensure that patients transferred to UCSF are clinically and financially assessed in accordance with practices.

The PASS will have a critical influence on a patient's healthcare experience in our Medical Center and must act as an ambassador of services. The PASS is responsible for ensuring all patients' needs are met, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally. The PASS will function as an Apex power user who can use advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure patient movement, which is beyond the abilities of "normal" users.

Compensation: The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. The annual salary range for this position is $81,300-$172,300, with a min. target entry point at $90,000.To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html