Patient Access Supervisor - AHSP Registration & Operations

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We provide an outstanding benefits package that includes paid time off, health care and a 403(b), along with competitive compensation. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What you will be doing in this role:

The Patient Access Service Supervisor is responsible for the daily planning, organizing and supervising of the operations for assigned areas, to meet the needs of all customers and support Medical Center philosophies. The Supervisor assumes fiscal responsibility through participating in unit budget preparations, serves as liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in strategic planning, both long and short terms and assures patient advocacy. The Supervisor is accountable to the Patient Access Manager or Director. The Supervisor guides staff in meeting customers’ needs consistent with the Medical Center's philosophy, mission, vision and strategic plan. The Supervisor is responsible for contributing to the overall achievement of Patient Services goals:

• Contributes and collaborates with team members to develop and maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes
• Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects. Adjust staff schedules accordingly.
• Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate. Maintains accurate and complete documentation in employee’s personnel file.
• Evaluates operational and quality needs and implementing training and workflow enhancements to gain efficiencies, improve customer service and ensure high levels of data integrity and quality standards.
• Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, collaborating with Human Resources and Payroll as necessary. May manage the SDAN system for the department.
• Responsible for performing quality measures, monitoring reports and monthly statements. Develop quality monitors to ensure department goals are being met. Implementing appropriate measures to monitor and track quality, productivity, and improvements. Responsible for monthly reporting of Key Performance Indicators.
• Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs
• Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
• Recognizes the worth of our human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently
• Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement
• Ensures ongoing staff compliance with established Medical Center and department protocols.
• Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving workflow issues and processes flows.
• Reviews, monitors and reports overall productivity and service quality indicator.
• Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings.
• Assists and facilitates planning, training and implementation of Patient Access/Registration leading best practice processes and workflows (e.g., referrals, registration, scheduling, authorizations, financial clearance, and financial counseling.)
• Responsible for overseeing a comprehensive and effective training and quality program. Development of ongoing training curriculum for new hires and annual competence of registration staff.

Qualifications

Requirements:

• High School Diploma/GED required. Bachelor's degree in business administration, finance, accounting or other relevant major preferred.
• A minimum of 4 years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or Cedars-Sinai health system, required.
• A minimum of 1 year of Lead or Supervisory experience required.