"Patient Experience Representative- per diem Days/weekends"

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary/Department Summary:

Works under close supervision to provide support to the administrative operations of the Perioperative Care unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities:

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations, Collaborating with referring providers and practices, Obtaining required authorizations to compile patient and staff schedules, Scheduling patients and supporting patients encounter
• Check In / Check Out: Greeting and directing patients, families and visitors, Monitoring daily schedule and coordinating flow with clinicians/supervisor, Reconciling payments and preparing deposits, providing record of transactions in Hospital systems, Facilitating and directing communication with Financial Counseling
• Administrative: Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services, Providing routine clerical support as needed, Admin Support for Admissions, Discharges, and Transfers, Reconciliation of Patient Charts during admissions and discharges, Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.

Minimum Qualifications

Education: A high school level of education, bachelor's degree preferred. Experience: Prior customer service or healthcare administrative experience preferred. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. The ability to work with diverse internal and external constituencies.

Schedule:

Open shifts: M-F (12:00-8:30 PM), weekend shifts on both Saturdays and Sundays (7:00-3:30 PM), and holidays (7:00-3:30 PM).

About Boston Children's Hospital: Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.