Patient Intake/Scheduling Assistant (Admin Assistant II)

Patient Intake/Scheduling Assistant (Admin Assistant II)

University of Colorado Anschutz Medical Campus

Department: SDM - Department of Orthodontics

Position #:00726065 - Requisition #:39416

Job Summary:

The University of Colorado, School of Dental Medicine (SDM) is looking for a full-time Patient Intake & Scheduling Assistant to support the Orthodontics clinics and residency program. The primary responsibility of this job is to act as a clinical representative and provide customer-service orientated patient support.

We are seeking administrative professionals interested in supporting the SDM in patient intake, scheduling, and clinic operations. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly collaborative. The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need, but typically will be Monday - Friday between the hours of 8:00am and 5:00pm. This position is patient-facing and is an onsite position.

Key Responsibilities:

• Greet patients and monitor patient check-in and check-out.
• Maintain and retrieve confidential patient records including updating patient information and signatures.
• Understand school financial policies.
• Register new patients in electronic health records.
• Work with faculty, students, coordinators and other staff in solving scheduling and/or billing issues.
• Enter and verify insurance information.
• Facilitates efficient, professional, and confidential patient/student/faculty interaction.
• Facilitate the release of dental records for requesting patients, legal and/or private dental practices.
• Answer all incoming calls and disseminate appropriately to the correct person or department.
• Handle patient inquiries and provide information regarding dental school policies.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

At the School of Dental Medicine, University of Colorado Anschutz Medical Campus, you'll find an incredible opportunity to contribute to the field of dentistry while advancing your career. As part of our esteemed institution, you'll have access to cutting-edge research facilities, state-of-the-art equipment, and a collaborative and supportive environment. Join our team of dedicated professionals who are passionate about providing exceptional dental care, advancing oral health, and making a difference in patients' lives. With opportunities for growth, professional development, and meaningful impact, working with us offers a rewarding and fulfilling career in the dynamic field of dental medicine.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Two years of general clerical experience, preference for experience that includes working in a medical/dental environment.
• College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bilingual in English and Spanish
• Experience working with faculty, staff, and students in a higher education environment
• Experience working in a fast-paced dental or orthodontic office environment

Knowledge, Skills and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of electronic health record system.
• Knowledge of teleconferencing software (i.e., Zoom).
• Ability to efficiently organize, multi-task, and prioritize duties and tasks.
• Ability to work in a fast-paced, high-volume environment.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Proficient computer skills.
• Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.
• Ability to handle sensitive matters that require discretion and confidentiality.