Patient Referral Coordinator

Job Details

Extended Job Title
Patient Referral Coordinator

Position Description
Serve as a liaison between insurance and health care providers to ensure the timely coordination, and accurate processing, of patient referrals required for medical specialty visits.

Requisition ID
44238BR

Travel Required
None

Pay Grade Maximum
$18.00

Major/Essential Functions
Referral Management

• Process incoming/outgoing referrals; verify accuracy and required documentation.
• Monitor work queues to ensure timely progression and follow-up.
• Track referral status through closure; resolve issues and escalate delays as needed.

Provider & Clinic Communication

• Liaise between referring providers, specialists, and external offices.
• Communicate referral status, barriers, and required actions.
• Ensure complete documentation is available for receiving providers.

Patient Coordination

• Communicate referral status and next steps to patients.
• Assist with scheduling and provide visit instructions.

Grant Funded?
No

Pay Grade Minimum
$15.00

Pay Basis
Hourly

Schedule Details
M-F 8-5

Work Location
Lubbock

Preferred Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• 2+ years of experience in referral coordination, care coordination, or prior authorization workflows.
• Experience working within an electronic medical record (EMR) system (e.g., Epic) and managing referral work queues.
• Knowledge of insurance requirements, prior authorizations, and payer guidelines.
• Experience coordinating with multi-specialty clinics or high-volume ambulatory settings.
• Experience with patient scheduling and access coordination across multiple locations or systems.
• Familiarity with HIPAA compliance and healthcare regulatory standards.
• Prior experience in process improvement, workflow optimization, or reporting/metrics tracking.

Department
Dermatology Dept Lbk Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan/.

Occasional Duties

• Support training and workflow improvements
• Assist with reporting, audits, and cross-coverage as needed

Shift
Day

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Associate degree plus one (1) year of experience directly related to the processing of patient referrals; OR High school diploma or GED plus three (3) years of experience working as a Certified Medical Assistant; OR High school diploma or GED plus five (5) years of experience directly related to patient registration, patient scheduling, patient billing/collections, the processing of prior authorizations, and/or the processing of patient referrals.

Does this position work in a research laboratory?
No