Patient Services Associate

Responsibilities:

• Check in and check out patients of their in person and virtual care visits.
• Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
• Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Collect cash and credit card payments from patients using charge capture system.
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provide information to patient regarding billing procedures.
• Reconcile clinic cash collections daily according to specified clinic standards.

Required Qualifications:

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications:

• Prior Cadence, MiChart and Aspect phone systems experience.
• Previous experience in an ambulatory care clinical setting.
• Knowledge of medical terminology.
• Experience working within a large, complex health care setting.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.

Shift: Mon-Fri, with late night rotation and weekend rotation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.