Patient Services Associate

Posted: 30-Mar-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 275485

• Provide excellent customer service to patients and families in the Medical Procedures Unit; supporting all clerical positions in unit- appointment scheduling, telephone triage, patient arrival, prep desk coordination and billing.
• Greet and check-in each patient for procedure.
• Accurately and efficiently schedule patient appointments utilizing MiChart.
• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Notify patients of appointment changes, rescheduled appointment and review all prep instructions.
• Complete pre-procedure phone calls to remind patients of necessary procedure preparations and answer any patient questions in accordance with established guidelines
• Schedule new and return visits as indicated during discharge process and process patient paperwork for billing.
• Maintain and tabulate clinic data as needed.
• Prepare unit correspondence for mailing.
• Place orders for patient nutrition, office supplies, patient forms and other items.
• In accordance with specified guidelines and designated by MPU management, contribute to MiChart responsibilities.
• Participate in Lean in Daily Work.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

Requirements:

• Graduation from high school or an equivalent combination of education and experience
• 1 year of customer service experience
• Working knowledge of MiChart.
• Familiarity with medical terminology.
• Experience working within a large, complex health care environment.

Preferred:

• Some college
• Knowledge of university policies & procedures.

Primary work location is at the University Hospital in the MPU. There is a possibility of floating when help is needed to the Kellogg Eye Center and East Ann Arbor. Hours: May vary, the primary hours are 9:30 to 6:00 Monday through Friday with Saturday rotations.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.