"Patient Services Intermediate"

Posted: 22-Jan-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 270764

The Michigan Medicine Adult Diabetes Education Program and MEND clinic are seeking a Patient Services Intermediate to assist with managing and processing diabetes durable medical orders.

• Manage and maintain new, upgrade and supply diabetes durable medical orders in a timely manner utilizing MiChart
• Communicate clearly with patients, providers and DME companies as to the status of DME orders and provide documentation in MiChart
• Work with patients, DMEs and device manufacturers to ensure patients receive ordered devices
• Ensure all insurance criteria are met, documented, and provided to the durable medical company to complete orders accurately and efficiently.
• Process denials and appeals for DME orders
• Monitor and utilize the fax server to process requests for DME information and documentation.
• Monitor and utilize the inbasket to process requests and follow up for DME orders.
• Collaborate with DME vendors to stay up to date on new products and associated insurance requirements/patient eligibility.
• Communicate the results of each order with the patient and provider as well as providing updates as to the status of each order throughout the process.

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 3 years of experience.

Physical Requirements

• This position requires infrequent standing/walking

Desired Qualifications

• Knowledge of basic medical terminology.
• Demonstrates active listening, written, verbal and information technology skills
• Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
• Demonstrated excellent attendance
• Expected to be proficient in identifying problems, seeking and implementing solutions
• Able to spell correctly and use proper grammar
• Able to work in a fast paced, customer friendly environment
• Prior authorization experience for healthcare patients
• Experience working within a large complex healthcare setting
• Familiarity with UMHS electronic medical record systems
• Knowledge of UMHS policies and procedures.
• Proficient in Microsoft Word, Outlook, and Excel
• Able to learn new computer software and programs
• Must work well with minimal supervision
• Excellent customer service skills
• Able to work effectively both individually and as part of a team
• Effective interpersonal skills including a positive attitude and excellent conflict management skills.
• Previous experience working in diabetes care
• Experience with insulin pumps and CGMs
• Experience working with insurance
• Knowledge of Michigan Medicine policies and procedures
• proficient in MiChart

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.