"PEAK - Front Desk Receptionist"

PEAK - Front Desk Receptionist

Company: University of Oklahoma

Category: Health and Medical Services

Type: Full-Time

Job Number: 260213

Organization: Peak People

Job Location: Oklahoma-Norman-Norman Campus

Work Schedule: M - F, 8am - 5pm

Work Type: Onsite

Salary Range: $15.91/hour

Benefits Provided: No

Required Attachments: Resume

The University Counseling Center is hiring a Front Desk Receptionist. The assignment is scheduled to last from March 16th until July 1st, 2026.

Essential Duties/Responsibilities:

• Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers' schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage.
• Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information.
• Requests medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians.
• Makes immunization cards.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Job Requirements

Required: High School diploma or GED; AND: 12 months experience in a customer service role.

Required Knowledge, Skills, Abilities:

• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs

Physical Working Conditions: Must be able to work in sitting position, use computer and answer telephone.

Environmental Working Conditions: Office Work Environment.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Feb 3, 2026