"Process Improvement Analyst"

Be part of a dynamic, research-driven university with a commitment to excellence and sustainability.

Enjoy a tropical lifestyle in Townsville

Work in a supportive environment that values diversity, innovation, and professional growth.

Full-Time 36.25 hpw | 2 year Fixed-Term Contract

HEWL 8 - $108,964 - $125,126 + 17% superannuation contributions.

James Cook University (JCU) is driven by a mission to create a brighter future for life in the Tropics through education and research that makes a difference. We’re now seeking a Process Improvement Analyst to join our Research Division and help streamline and enhance the support services that underpin our world-class research.

About the Role

We are searching for a process improvement analyst with experience improving processes in complex organisations—ideally within academic research, research management, or research support environments; Strong change management capabilities and the ability to guide diverse stakeholders through transformation; A practical problem-solver who thrives on delivering efficient, user-centred solutions; and who has excellent analytical, communication, and facilitation skills.

What You’ll Do

• Deliver analytical insights and practical recommendations to improve research support processes.
• Facilitate workshops and consultations to co-design solutions with stakeholders.
• Lead change initiatives with effective communication and stakeholder engagement.
• Apply best practice methodologies to drive continuous improvement aligned with JCU’s strategic goals.
• Monitor and adapt processes to ensure long-term efficiency, effectiveness, and customer satisfaction.

What You’ll Bring

• Qualifications and experience ideally in process improvement, business analysis, or research administration.
• Proven ability to engage stakeholders and lead process reviews and change initiatives.
• Strong analytical and interpersonal communication skills.
• Proficiency in process mapping tools, Microsoft Office, and relevant systems.
• A collaborative mindset and a proactive, solutions-focused approach.

How to Apply and Contact Details

Join us and contribute to shaping the future of research support at JCU.

Click the ‘apply’ button where you will be asked to complete an application form or alternatively, please apply directly via the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.

Applications close on Sunday 31 August at 11:55 PM AEST.

For any enquiries about the role, please contact Dr Richard Cook on +61 7 4781 6247 or email Richard.cook1@jcu.edu.au.

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.