Procurement Operations Systems Analyst

Job Description

The Procurement Operations Systems Analyst is responsible for pulling reports, analyzing data, and maintaining data between procurement systems. This position will assist in training department employees to enhance knowledge and understanding of processes that support the Procurement group. The Procurement Operations Systems Analyst assists in supporting large database information and system interface integrations. The Procurement Operations Systems Analyst responds to user questions, resolves system issues, and conducts quality control audits. The Procurement Operations Systems Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department process and programs for WGU's procurement and vendor engagement teams.

Job Duties

• Troubleshoots system interface issues for all procurement systems and processes.
• Acts as first line of support in database management, Workday, ServiceNow, and all other procurement systems for the Procurement team.
• Provides technical support and reports, utilizing data analysis skills and information available through database navigation, data interpretation, applicable procurement systems and MS Office suite programs.
• Performs quality control audits for data integrity and system process administration.
• Provides solutions to enhance user navigation of procurement systems and processes.
• Builds and maintains strong relationships with cross functional team members and other internal stakeholders.
• Supports system interface between key department software.
• Supports efforts with department leadership to enhance stakeholder experiences.
• Updates and documents technical procedures and processes.
• Performs other job-related duties as assigned.