"Procurement Program Support Specialist"

Job Details

Procurement Program Support Specialist

Date Posted: 09/08/2025

Req ID: 45112

Faculty/Division: Office of the Financial Officer

Department: Procurement Services

Campus: St. George (Downtown Toronto)

Position Number: 00058659

Description:

About us:

Procurement Services (St. George) is responsible for procurement governance at the University of Toronto, setting the standards, policies, and processes that guide purchasing and procurement across all campuses. The Programs & Operations team supports university-wide processes such as P-Cards, the vendor master, and uSOURCE, while the Acquisitions & Sourcing team manages public procurement for the St. George campus. Working closely with other procurement professionals across the University, we provide a coordinated, transparent, and accountable approach that enables departments, researchers, and staff to procure effectively and responsibly, grounded in a culture of teamwork, collaboration, diversity, inclusion, and continuous improvement.

Your opportunity:

As a Procurement Program Support Officer in Procurement Services (St. George), you will play a key role in advancing the University’s procurement programs and client services. In the short term, there will be a strong focus on vendor registry management and contributing to the implementation of the Procure-to-Pay (P2P) project, including maintaining accurate vendor records, payment registration records, resolving discrepancies, and ensuring data integrity. You will act as a first point of contact for internal clients and external vendors, fostering positive relationships and providing guidance on procurement processes and policies. Supporting programs such as the Purchasing Card (PCard) and Travel & Hospitality (T&H), you will interpret and apply procurement rules, ensure compliance with University requirements, and use platforms such as ServiceNow to resolve inquiries efficiently. Success in this position will draw on your strong customer service skills, attention to detail, and ability to analyze processes.

Your responsibilities will include:

• Acting as the first point of contact for vendors, and client enquiries.
• Providing guidance, information, and support across procurement programs, including corporate procurement cards, vendor management, and related services.
• Maintaining accurate records, resolving data discrepancies, and ensuring overall data integrity.
• Supporting program delivery through systems such as ServiceNow.
• Creating, updating, and maintaining vendor records while resolving data discrepancies.
• Ensuring compliance with university procurement policies and procedures.
• Handling sensitive information, preparing reports, and recommending process improvements.
• Evaluating client satisfaction with programs and services, analyzing customer service procedures and making recommendations for improvements.

Qualifications:

Essential Qualifications:

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum three years’ experience providing procurement program support or related administrative support in a service-oriented environment.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent oral and written communication skills, including the ability to deliver guidance and support.
• Demonstrated ability to exercise tact and diplomacy when dealing with sensitive information.
• Strong client service skills with experience supporting diverse stakeholders. Proficiency with data entry, vendor record management, and business systems used to support procurement programs.

To be successful in this role you will be:

• Service-focused
• Detail-oriented
• Strong communicator
• Organized
• Problem solver
• Adaptable
• Collaborative

Closing Date: 09/22/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $81,312 with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Finance/Budget/Planning/Audit

Recruiter: Blythe Campbell