"Professional Advisor"

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Professional Advisor

Division: Academic Affairs

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Manager, Advising Experience or Manager, Advising Operations

Positions Supervised: N/A

Job Summary

The professional advisor is responsible for advising students in the specifics of a Lindenwood University degree, as well as providing advice on career options and continued educational studies.

Essential Job Functions and Performance Indicators

Job Responsibilities and Execution

• Assists students in their growth and development by constructing applicable educational plans consistent with their abilities and interests
• Arranges schedules and recommends courses for students
• Determines, based upon prerequisites and degree program requirements, the adequacy of students’ academic progression
• Maintains knowledge of university policies and how student issues may affect their standing; conveys to students the implications of known performance deficiencies
• Conducts student appointments to plan for the coming semester and to review/revise long-range academic program schedules
• Directs students towards self-help tools and services
• Monitors student schedules and keeps appropriate personnel informed of progress within planned program
• Provides mentoring and direction on career options, graduate school or general university questions and issues
• Refers students to institutional resources when academic, behavioral, attendance or other personal problems require intervention
• Participates in the assessment process and recommends action for improvement based on data and student success and persistence
• Utilizes the retention management system for student communication and early intervention

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values
• Proactively contacts and is available for student advisees on a regular basis

Communication, Teamwork and Collaboration

• Assists in the training/orientation of faculty regarding student advising duties and procedures
• Consults regularly with faculty throughout students’ program progression
• Interprets and provides rationale for institutional policies, procedures and requirements
• Collaborates with admissions related to new student and advising events
• Coordinates continuing enrollment efforts and student persistence with Student and Academic Support Services
• Shares student cohort, risk, and retention data along with advising best practices with college faculty

Job may require other duties as assigned.

Required Qualifications

• Bachelor’s degree
• Master’s degree preferred
• Prior advising and/or higher education experience preferred

Knowledge, Skills and Abilities

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to work independently with minimal supervision
• Ability to effectively preserve confidentiality and exercise discretion
• Ability to quickly form rapport with both students and co-workers
• Knowledge of student advising processes and applicable course catalogs
• Computer literacy and proficiency with Microsoft Office Suite
• Knowledge of and/or willingness to learn and use process improvement methodologies
• Excellent written and verbal communication skills
• Excellent customer service skills

Work Environment

• General office setting
• Occasional evening and weekend work possible
• Occasional travel between St. Charles and extension sites
• Non-Standard Flex

Physical Abilities

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.