"Program Administrator, Learning Skills"

Job Description:

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 5 from $88k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Flexible Working)

Why your role matters

The Program Administrator, Learning Skills is a key role within the Academic Success & Faculty Engagement Team in Student Learning, part of UNSW’s Pro Vice-Chancellor Education (PVCE) portfolio. The position provides day-to-day program administration and communications support for team initiatives, with a primary focus on the university-wide Peer Assisted Study Sessions (PASS) Program, a structured peer-led model that supports student learning, engagement, and belonging.

This student-facing role supports the effective delivery of PASS through coordinating administrative activities, assisting with scheduling sessions, supporting the recruitment and coordination of PASS Student Facilitators, and contributing to communications and promotional activities. Reporting to the Lead, Academic Success and Faculty Engagement, the role will also support other academic success programs as required.

Specific accountabilities for this role include:

• Develop, maintain and implement effective program administrative procedures and processes for UNSW PASS, ensuring all activities meet deadlines and comply with UNSW guidelines and processes. Act as the first point of contact for PASS participants, maintaining effective channels of communication, analysing correspondence to prioritise and initiate action or escalate as necessary.
• Coordinate the delivery of PASS sessions, including scheduling and coordination, room bookings and other administrative tasks, to ensure effective delivery of the program.
• Work closely with the Senior Officer, PASS to support recruitment, training and ongoing liaison with student facilitators.
• Assist with end of term reporting for PASS and other Academic Success & Faculty Engagement Team programs.
• Assist the Senior Officer, PASS with class observations and feedback, as required.

About You:

• Relevant tertiary qualification or equivalent combination of education and experience in program coordination, education, student services or a related field.
• Demonstrated experience providing effective program administrative support including scheduling and/or timetabling, coordinating multiple staff/volunteers.
• Strong written and verbal communication skills, with proven ability to build positive relationships with students and professional staff
• Experience implementing a communications plan to promote a program or service to a diverse audience clearly and so that it resonates with the intended audience.
• Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines and have attention to detail.
• Ability to work collaboratively with colleagues from a range of backgrounds, including academic and professional staff.
• Demonstrated initiative and attention to detail, and ability to work both independently and as part of a team.
• Experience with Microsoft Office, and familiarity with digital platforms such as Teams, Moodle, Eventbrite, and basic content management systems.
• Able to create end of term engagement reports on academic success programs using Excel and PowerBI, as well as manage team dashboards and databases.
• Have completed or be willing to complete PASS Supervisor Training from the Australasian PASS Centre.
• A commitment to student equity, accessibility, and positive student experiences, and an interest in the education and learning support space, including insights into the students experience and the value of peer networks.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply:

Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Sunday 15th February 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.