Program Assistant

The Program Assistant provides administrative, operational, and marketing support for continuing education and workforce development programs. This role works closely with the program managers to support program logistics, student services, database management, marketing initiatives, and day-to-day operations to ensure efficient and effective program delivery.

POSITION SUMMARY

Responsibilities include, but are not limited to:

• Assist with student registration and enrollment, ensuring accurate and timely processing of participant information.
• Maintain and manage program databases and customer relationship records, tracking enrollment, engagement, and program outcomes.
• Support marketing and outreach efforts, including creating and sending email campaigns through platforms such as Constant Contact.
• Develop promotional materials and digital assets using tools such as Canva for flyers, social media, and website content.
• Track and manage program data using Excel and Google Sheets, producing reports for internal use.
• Assist with the implementation and documentation of administrative procedures to improve workflow efficiency.
• Maintain program calendars and coordinate scheduling of classes, meetings, and events.
• Provide front-line customer service by responding to inquiries from students, instructors, and community partners by phone, email, and in person.
• Support instructor onboarding and logistics, including preparation of materials and room or virtual setup.
• Assist with event coordination, including workshops, orientations, site visits, and job fairs.
• Progress from supporting program management to managing CEWD programs, under the supervision of the program manager.
• Provide general administrative and clerical support to ensure smooth department operations.

SPECIAL SKILLS AND QUALIFICATIONS

Education:

• Associate degree required, bachelor’s degree preferred.

Experience:

• Related administrative, customer service, or program support experience.

Knowledge, Skills, and Abilities:

• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Excel and Google Sheets.
• Experience with email marketing platforms (Constant Contact preferred).
• Experience with Canva or other design tools.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused, professional, and collaborative work style.
• Ability to use AI-assisted tools to draft documents, summarize information, organize data, and support routine clerical tasks.
• Uses AI responsibly while following College policies on confidentiality and accuracy.
• Comfortable learning and adapting to new AI systems as part of ongoing administrative work.

SALARY AND BENEFITS

• Annual Salary is $50,000-$52,000
• NJ Educators Health Plan with free Vision and Dental. NJ State Pension Plan.
• 13 vacation days, 15 sick days, 4 personal days, 2 floating holidays, all designated holidays and 5 non-designated holidays a year. 3 Partial Sick days.

Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.