Program Coordinator, Executive Education

Job Summary

The University of Utah, David Eccles School of Business, Executive Education, is seeking a proactive and detail-oriented Program Coordinator to join the team. The successful candidate will play a pivotal role in both business development initiatives and program coordination efforts. The Program Coordinator will collaborate closely with our Business Development Team to identify and nurture client relationships while ensuring the seamless execution of our Executive Education programs. This role requires strong interpersonal skills and meticulous attention to detail.

To read more about Executive Education, visit our website at execed.utah.edu.

Responsibilities

Program/Class Coordination: (70%)

1. Plan, implement, and ensure the quality of class days by coordinating with faculty, arranging classroom logistics, and managing all aspects to optimize participant experience.
2. Manage classroom reservations, snacks and meals, IT/AV equipment, course materials, and other logistics for effective classroom setup and cleanup.
3. Serve as a resource for class participants, addressing questions and providing guidance on program components.
4. Represent executive education programs and the university accurately, making decisions in partnership with the Manager to run programs effectively and conscientiously.
5. Maintain accurate, detailed event records and collect feedback for future improvements.
6. Collaborate with the Manager on evaluations for events, new programs, and assigned projects.
7. Track budgets, reconcile bills, and ensure proper billing to the appropriate accounts.
8. Demonstrate flexibility to accommodate client needs and deadlines, including evening and weekend work availability.

Business Development Team Collaboration: (30%)

1. Engage in significant interpersonal communication with business development team, clients, and prospective class participants through phone calls, in-person meetings, and email correspondence.
2. Assist in developing proposals and presentations, coordinating faculty, and completing required documentation for curriculum development.
3. Identify and generate new business leads, promptly respond to initial participant inquiries, and explore client opportunities.
4. Provide follow-up communication to recruit and register participants in new classes, ensuring support for certificate completion.
5. Follow up on inbound leads to facilitate Executive Education classes and certificate registrations.
6. Collaborate with the business development team using a consultative approach to create innovative learning experiences tailored to address client needs and deliver long-term value.
7. Demonstrate customer orientation, strong interpersonal skills, experience with executive audiences, and consultative selling abilities essential for success in the role.
8. Maintain attention to detail, actively preparing and reporting on opportunity pipelines, progress on key metrics, and business status.

Note: This job description is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

• Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

• Nearly Continuously: Sitting, hearing, listening, talking.
• Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead, Lifting - up to 25 pounds.

Minimum Qualifications

• Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience), and two years related experience required.
• Demonstrated human relations and effective communication skills also required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Previous experience in business development, sales, or customer service roles preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work effectively both independently and as part of a team.
• Knowledge of educational program management is a plus.