Program Coordinator - Student Accommodations and Support Services

Location: Cheney

FLSA Status: Non-Exempt

Anticipated Start Date: As soon as possible

Work Schedule Type: Regular

Work Schedule: Typical Hours of Operation are M-F; 8-5

Term of Appointment: 12 Months

Job Summary

The Program Coordinator for Student Accommodations and Support Services will provide office support, student assistance, and accommodation intake oversight. Reporting to the Operations Manager for Student Accommodations and Support Services, the Program Coordinator plays a key role in supporting the services and outreach of EWU's Student Accommodations and Support Services team and connecting students with the right resources. This position will be responsible for advancing the vision and direction of Student Affairs and the Student Accommodations team through office management assistance, budget management, managing the student accommodations intake processes, excellent service, operational support and collaborating with programs and departments across campus as well as in the Cheney and Spokane communities with respect to student support, accommodations, and case management.

The SASS Program Coordinator, under the guidance of their supervisor, will help oversee the operational, administrative, and programmatic endeavors related to student accommodations. Critical skills needed include sensitivity to and awareness of confidential information, ability to remain calm and think clearly when engaging with highly distressed students, friendly and welcoming demeanor, excellent time management skills, experience with accounting and budgeting, experience with clerical support, and ability to work in a dynamic and fast paced environment. This position contributes directly to the persistence and retention of students by supporting the work done by Student Accommodations and Support Services.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $47,004 - $51,216, where the hired candidate will begin within this range is dependent on education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page. Applications are open and accepted until recruitment is closed. Screening of applications will begin immediately. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees' Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a '26 -'27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Physical Demands

Contact Zach Jankovsky in Human Resource Services at zjankovsky@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.

Protective Equipment

University, local, regional and state mandates for public and personal protection should be followed as needed.

Required Qualifications

Associate degree or equivalent experience

Minimum two (2) years of progressively responsible administrative work experience; experience must demonstrate abilities in the following areas:

• Work beyond entry level tasks, and which is characterized by complexity, overlapping deadlines, and independent responsibility for outcomes
• Communicate clearly and accurately, verbally and in writing, with a broad range of individuals at different levels of a large organization;
• Effectively manage and track details of projects, priorities and deadlines;
• Excellent planning and organizational skills;
• Effectively work both independently and as a member of a team;
• Handle projects independently, with absolute confidentiality and sensitivity to policies and procedures;
• Provide administrative support, initiate and coordinate activities and follow up on related details;
• Proven attention to detail and accuracy, ability to multi-task and manage deadlines;
• Demonstrated ability to interpret professional communication, such as medical documentation, professional referrals, and/or educational records
• Proficient in professional written and verbal communication
• Ability to understand and apply applicable rules, regulations, policies, and procedures
• Strong computer skills, specifically including MSOffice Suite
• Demonstrated interest, ability, and/or experience promoting cultural humility, crisis care, student advising, universal accessibility, disability services, and/or diversity.
• Ability to act calmly and effectively in emergencies and when working with challenging students
• Ability to learn to adapt approach in interpersonal communication based on disability-specific needs
• Must be able to remain calm and think clearly and critically when interacting with highly distressed stakeholders. Distressed stakeholders could include individuals who are demanding, crying, yelling, and are behaving irrationally.
• Ongoing willingness to self-monitor own personal response to emotional stress and trauma permitting them to remain objective and effective in the role
• Familiarity with nondiscrimination laws, including the Americans with Disabilities Act

Preferred Qualifications

• Bachelor's degree from an accredited academic institution
• Five (5) years of progressively responsible professional administrative experience in higher education, student life, student affairs, disability services, or an equivalent combination of education, training, and experience.
• Two (2) years working in higher education setting in a support services capacity [Internship, volunteer, or related work that is commensurate with experience will be accepted.]
• Professional accounting and/or budgeting experience
• Demonstrated experience with EABNavigate, AIM and/or Maxient
• Demonstrated experience with disability/accommodation services
• Demonstrated experience with supporting students in crisis
• Training or experience in: American Sign Language

Other Desired Skills

• Professionalism
• Self-directed, and able to work with minimal supervision
• Able to work both collaboratively and independently
• Superior communication skills, verbal and written
• Organizational and analytical skills
• Discretion and confidentiality
• Appropriate exercise of independent judgment and delegated authority
• Demonstrated ability to actively think ahead, anticipate upcoming needs, and propose solutions
• Effective decision making

Special Instructions to Applicants

Before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Mission Statement Response - EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
5. Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities

Office & Intake Management

% of Time: 70

• Oversee medical and religious accommodation intake processes and support team members by ensuring students have all necessary documentation before meeting with SASS case managers/team members
• Assist Operations Manager with daily operation and management of SASS office space - including coordinating general office coverage and the provision of superior student support and service to visitors, mentoring and coaching front desk student staff, as needed.
• Assist with triaging student cases to prioritize the students in highest need are seen first
• Assist with intake forms, updating confidential notes for students, and general maintenance of confidential student records
• Engage in low-level case management and help students connect with campus and community resources to support their needs
• Maintain confidential scheduling and student information databases using AIM and MAXIENT programs. Including input of new students' personal and demographic information as needed; maintaining existing students' outreach, requests, and
• Assist with maintaining inventory for adaptive technology and other supportive resources; develop and modify databases as needed; prepare data and charts for annual reports.
• Provide review and guidance, as needed, on accommodation and support processes
• Assist Accommodations staff with entering case notes into AIM; pulling data for analysis; and uploading letter and communication templates
• Provide record retention oversight of student records, including destruction of records after required retention schedules
• Independently manage complex projects (e.g., operationalize a new program and issues, determine steps to completion, and successfully implement them)
• Stay current on processes for Student Accommodations & Support Services
• Assist in planning and coordination of outreach efforts as needed
• Assist with maintenance of department website and recruitment/marketing material
• Assist in maintaining departmental filing system, including general office files, assessment, accreditation, and equipment and supplies inventory
• Exercise independent judgment and decision-making skills to resolve problems
• Facilitate connecting students to the resources and support they need by responding to email; answering phones; updating forms; scheduling appointments; arranging outreach; collecting and logging receipts for budget reconciliation; resolving problems; answering questions; establishing procedures, etc.
• Respond to inquiries and complaints, assist students and others in accessing appropriate information and assistance as necessary.
• Serve as liaison to other university support services, and facilitate referrals to and from SASS services
• Serve as initial customer service point of contact by phone, email, and in-person contacts

Essential Duty? Yes

Program Assistance

% of Time: 25

• As needed and in collaboration with Student Accounting staff, provide assistance for SASS and Dean of Students offices in scheduling travel needs and tracking as appropriate in university systems
• Analyze problems and provide information, counsel and report to SASS Director
• Provide assistance in scheduling meetings for office staff
• Evaluate administrative or procedural problems, and recommend solution
• Represent the SASS as needed on campus committees
• Assist with special projects including yearly departmental goals/projects, as needed
• Assist with review of student case trends, such as types of requests, complaints, and general annual activity
• Regularly attend staff meetings
• Coordinate administrative tasks
• Utilize delegated authority to make and implement plans, decisions, and commitments related to management policies and department business operations
• Provide support for the Dean of Students and Student Affairs office by responding and triaging student outreach
• Interpret university and department policies

Essential Duty? Yes

University and Divisional Service

% of Time: 5

• Serve on division, University, and community committees as requested to support the work of SASS
• Other duties as assigned

Essential Duty? Yes

To apply, visit https://jobs.ewu.edu/jobs/program-coordinator-student-accommodations-and-support-services-c99083-cheney-washington-united-states