"Program Director - (TRiO - Student Support Services)"

Job Details

KEY ROLES/RESPONSIBILITIES:

Under direction of an assigned administrator, oversee the TRiO - Student Support Services grant. Assist program participants from low-income, first-generation, or disabled students succeed in college by connecting them with appropriate services to develop their academic goals and select academic schedules. Oversee the primary functions of the TRiO program including personnel, career guidance for program participants, test preparation, student issues/problems, student leadership, tutoring, and study skills.

Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the assigned unit, department, and division; lead by example; actively participate in and support advisory groups, activities, and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.

*** THIS POSITION IS CONTINGENT UPON EXTERNAL FEDERAL GRANT FUNDING ***

FUNCTIONAL RESPONSIBILITIES:

Assist program participants in connecting with appropriate services to establish appropriate academic and personal goals through intrusive academic advising and counseling. Encourage the development of program participants' study skills through the coordination or presentation of study skills workshops and individual study skills assistance.

Develop, promote, and organize effective workshops for program participants that provide appropriate and necessary academic skills for student success.

Collaborate with academic personnel to assist program participants in the development of academic schedules appropriate for their stated educational goals. Guide program participants in decision-making skills and learning how to accept responsibility for their decisions. Assist program participants seeking academic information. Direct program participants to resources within the College that assist in making career and academic major choices.

Oversee the TRiO Student Support Services Tutoring Program by coordinating with the Tutoring Center in identifying and appointing tutors to meet requested needs. Recruit, orient, and train tutors. Maintain tutor files and records.

Oversee the personal and academic development of program participants. Encourage student involvement in cultural activities and establish student leadership opportunities both on and off campus. Create opportunities for participation in advising student leadership groups within the TRiO-Student Support Services program.

Ensure the effectiveness of the advising process by maintaining advisee files for all program participants. Ensure advisee academic reports and counseling notes are regularly updated. Validate the information contained in the advisee files against the student database.

Oversee the maintenance and updating of the TRiO Student Support Services website.

Manage the Scholarship Program. Provide students with assistance with scholarship searches and submission preparation. Ensure that current scholarship information and resources are readily available.

Oversee the preparation of materials used to promote TRiO programs to prospective students from the general campus population, transfer students, and campus personnel at large. Promote services available through the program through informational presentations or by distributing program literature at student festivals, strategic locations across campus, and elsewhere as appropriate. Conduct presentations on campus, off campus, and virtually. Prepare and present effective oral and written reports and promotional materials. Prepare and deliver effective presentations.

Provide information needed for informed decision-making. Collect, compile, and analyze TRiO enrollment data and records. Direct the maintenance of TRiO-related reports, files, record-keeping and databases. Prepare comprehensive narrative, statistical, and analytical reports on the TRiO student population in accordance with grant requirements. Prepare proposals and other written plans for the College, Board of Trustees, Chancellor's Office, and other outside agencies as needed.

Partner with Fiscal Services to accurately track program budget expenses and encumbrances. Maintain accurate purchasing records for the program.

Ensure that TRiO students and potential TRiO students have up-to-date information on opportunities and responsibilities related to the program. Conduct student interviews. Coordinate assessments as needed. Provide basic information regarding matriculation issues.

Maintain the security of confidential materials. Ensure participant files are accurate and complete (e.g., TRiO application form, assessment results, academic records, financial need data, etc.) Oversee the preparation of participant files and the gathering of all required data to be included in the file.

Manage TRiO student tutoring services including online tutoring. Fulfill tutoring requests. Screen and hire qualified tutors. Oversee the test-prep program. Prepare and manage tutoring service budgets.

REQUIRED QUALIFICATIONS

MINIMUM QUALIFICATIONS:

Education: Master's degree in Education, Counseling, Psychology, Social Work, Higher Education Administration, Public Administration, or a related field from an accredited college or university.

Experience: Five (5) years of experience in designing, managing, and implementing a student support service or similar program. Three (3) years of experience supervising staff, managing budgets, developing/evaluating programs, and submitting reports in compliance with federal regulations.

DESIRED QUALIFICATIONS:

Professional or personal experience in overcoming barriers similar to those that are confronting TRiO program participants.

Knowledge/Areas of Expertise:

• Knowledge and experience with federal grant programs.
• Experienced with and sensitive to the complexities faced by low-income, first-generation, and disabled college students.
• Comprehensive understanding of the principles and practices of effective supervision, training, motivation, and performance evaluation.
• Extensive knowledge of student academic and personal development.
• Experience working on a grant.
• Experience working as a liaison between high schools, colleges, or universities to promote successful student transfers.
• Proven experience in program coordination, project management, or related roles.
• Experienced in interpreting, applying, and explaining rules, regulations, policies, and procedures.

Abilities/Skills:

• Ability to provide leadership on behalf of a department.
• Ability to effectively train, direct, supervise, motivate, and evaluate the performance of assigned staff. Facilitate effective staff meetings and group discussions; involve staff in idea generation, goal setting, and decision making.
• Proven ability to perform intricate, coordinated activities with existing campus services, resources, students, and the community.
• Effectively and accurately read, interpret, and follow Collective Bargaining Agreements.
• Evidence in implementing diversity, inclusivity, and equity in the workplace.
• Demonstrated commitment to student learning and development.
• Respond to email in a timely manner.
• Ability to organize and prioritize while planning various events.
• Skilled at working cooperatively with others.
• Ability to analyze situations accurately and adopt effective courses of action.
• Ability to effectively implement conflict resolution tactics and crisis management techniques.
• Ability to communicate clearly, concisely, and effectively with diverse constituencies within and outside of the College, both orally and in writing.
• Ability to utilize effective leadership, counseling, and modeling skills. Encourage professional excellence among employees and promote an organizational culture of customer service, teamwork, and innovation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to extensive contact with students, faculty, and staff with frequent interruptions, noise, and demanding timelines. At least minimal environmental controls to assure health and comfort. May involve working non-standard, evening, and weekend hours.

Physical Demands
Incumbents regularly sit or stand for long periods, travel short distances on campus on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry, and/or move objects weighing up to 25 pounds.

CLOSING DATE: THURSDAY, FEBRUARY 5, 2026 at 3:00 P.M.

SALARY: The starting salary range $110,724 (Annually)

Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until Step F is reached ($128,484 annually).

CONDITIONS OF EMPLOYMENT

Full-time, 12-month, educational administrator position. Educational Administrators are employed on an initial one-year contract stating terms and conditions of employment. Contracts are subject to renewal and board approval to confirm continued employment. Working hours will be in-person, Monday through Friday 8:00 a.m. until 5:00 p.m. Schedule may vary to include weekends and evenings based on operational need.

Administrators may work all or a portion of the work days that fall between December 25 and January 1. Administrators may also use their accrued vacation days to cover all or a portion of the work days that fall between December 25 and January 1.

Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit a Certificate of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

ADA ACCOMMODATIONS

Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date: ADA Job Applicant Accommodation Request (maxient.com)

INTERVIEW EXPENSES

Individuals identified for FINAL interviews are eligible to have expenses paid. Reimbursement will be limited to economy airfare (to and from point of origin) and for meals and lodging. The maximum allocated for meals, lodging and transportation is $600. Finalists must complete and submit a W-9 Form and Human Resource's "Interview Expense Reimbursement Form" and include appropriate support documentation to receive the allowable reimbursement amount.

BENEFIT HIGHLIGHTS

Health, Life, Dental and Vision Insurance
The College provides a diversified insured benefit program for all full-time employees including medical, dental, vision and life insurance. Dependent medical, dental, and vision insurance is available toward which both the College and the employee contribute.

Sick Leave and Disability

Paid sick leave is granted equal to one day for each month of service. Sick leave may be accumulated indefinitely. Rather than State Disability Insurance, limited sick leave benefits are available for days beyond the earned sick leave days and are paid at fifty percent.

Retirement

Full-time employees contribute a percentage of their regular salary to either the State Teachers Retirement System (STRS) or to the Public Employees Retirement System (PERS) and Social Security. Upon termination, STRS or PERS retirement contributions may be withdrawn in full, plus accumulated interest. Various benefit options are available for employees upon retirement.

Summer Work Hours

During the summer, employees work eight 32-hour work weeks with full pay.

TO APPLY

An applicant must submit the following by the closing date:

1. Online application: http://www.elcamino.edu/jobs
2. Cover letter describing how applicant meets the qualifications.
3. Resume including educational background, professional experience, and related personal development and accomplishments.
4. Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE PDF document.