Program Services Assistant II

POSITION SUMMARY

Provides assistance to the director and/or program coordinator in planning, developing, and the general operation of a specific grant and/or a specific district-based program.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to utilize computer technology to access data, maintain records, generate reports.
• Able to assist students with assessment, course selection, and progress monitoring.
• Provides excellent customer service to students and clients.
• Ability to maintain confidentiality regarding content of all programs, child, family and staff records.
• Must have strong organizational skills, ability to multi-task, detail-oriented approach to work, strong decision-making skills, good follow-up, ability to complete tasks.
• Able to adhere to the district, college and department policies, procedures, and practices.
• Must be able to recruit prospective students from the general college population to meet specific grant/program requirements.
• Excellent oral and written communication skills in order to effectively interact with individuals within the Dallas College community.
• Strong knowledge and experience providing effective customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary resource person for students; provides program information, and enrollment process to current and prospective students.
• Assists the director/program coordinator in coordinating and preparing special reports, answers requests for information, which may include compiling and summarizing data from files/records.
• Screens calls, visitors, and mail; requisitioning supplies and equipment; composing correspondence, verifying operating reports for accuracy and implementing changes where required.
• Coordinates the integration of various grant/program services with existing college services.
• Maintain complex division files including highly confidential information about students, and evaluations profile (IAP, GPA, and financial aid needs).
• Interacts with District Resource Development staff to stay abreast of reporting needs and documentation requirements.
• Performs bookkeeping functions and monitors allocated budgets.
• Plan, coordinate and manage day-today activities of a staff largely comprised of part-time employees, students, tutors and/or volunteers.
• Analyzes prospective student eligibility based on program requirements.
• Utilizes excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.
• Provide excellent customer service.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs related duties as assigned.