Program Support Advisor

• Total remuneration range $108,559 to $117,574 pa
• Full-time continuing appointment
• Toowoomba, Ipswich or Springfield campus

As a Program Support Advisor, you will play a critical role in ensuring our academic programs are delivered with integrity, accuracy and care — supporting students and staff across the full student lifecycle.

Who you are

You are a confident, detail-oriented professional who enjoys navigating complexity and delivering high-quality outcomes. You’re motivated by helping students succeed and take pride in providing clear, accurate and timely advice. You build strong working relationships, communicate with confidence, and remain calm and solutions-focused when priorities shift.

You enjoy working collaboratively with academic and professional colleagues and are comfortable using data, systems and policy knowledge to inform decisions and improve processes.

What you'll do

Working within the Academic Registrar’s team, you’ll provide authoritative advice on complex program matters and guide student cohorts through curriculum change through close collaboration with academic leaders, and contribute to improvements that strengthen compliance, efficiency and the student experience. If you thrive in a dynamic, purpose-driven environment and enjoy solving complex problems that make a real difference, this role offers both challenge and impact. In this role you will:

• Provide expert advice and resolve complex program matters, including credit, completions and curriculum transitions, ensuring timely outcomes that are accurate and inalignment with academic policy and regulatory requirements.
• Drive high-quality curriculum implementation and a smooth change management experience for student cohorts by partnering closely with Program Directors and academic leaders to manage program changes, transitions, and teach-outs.
• Shape institutional performance through data-informed insights, contributing to process efficiency and improvement, compliance, and student progression outcomes.

What will help you succeed

It is essential you hold knowledge or training equivalent to a degree with subsequent relevant experience; or extensive experience and/or specialist expertise or broad knowledge in an administrative or relevant field; or an equivalent combination of relevant experience and/or education/training.

You will thrive in this role if you have:

• Demonstrated success delivering high-quality, student-focused administrative services in a complex or regulated environment, including higher education.
• Strong judgement and autonomy, with the ability to manage competing priorities, resolve complex issues, and build effective working relationships across academic and professional teams.
• Advanced knowledge of curriculum, program transitions and regulatory compliance, supported by experience using student systems and data to drive continuous improvement and positive student outcomes.

_For further information about this role, please contact Mr Clinton Bell, Associate Director (Student Administration) via_ _+61 7 4631 2052_ _or_ Clinton.Bell@unisq.edu.au

Building on its strengths as Australia’s leading regional university, UniSQ partners closely with its communities to drive innovation and create opportunity through education and research. Guided by our values of respect, integrity, and excellence, UniSQ’s Strategic Plan 2026–2030 sets a clear ambition: to be Australia’s most transformative university by embracing our regional identity, fostering inclusive learning and research environments, and delivering globally relevant outcomes with strong local impact.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.

Find out more about UniSQ at www.unisq.edu.au.

To be considered for this position, you will need to have the right to work in Australia.

Reference Number: 0042_01/26

Location: Toowoomba, Springfield or Ipswich campus

Term: Full-time continuing appointment (36 hours/week)

Salary: Total remuneration range $108,559 to $117,574 pa (includes salary range of $91,553 to $99,155 pa, employer super contributions of 17% and annual leave loading)

Closes: Tuesday, 31 March 2026 at 11:30 pm (AEST)

_At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making. UniSQ is a child safe organisation._

_As part of the University of Southern Queensland's commitment to fostering a safe, respectful and rewarding work environment and in compliance with our legal obligations, we require candidates to declare whether they have been investigated for an allegation of Gender Based Violence, or determined to have engaged in conduct that constitutes Gender Based Violence, during the course of their previous employment or in any legal process._

_This information helps us meet our legal obligations under the National Higher Education Code to Prevent and Respond to Gender Based Violence, and will be considered when determining a candidate's suitability for employment, so that we can keep our University community safe._

If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.

For more information on our selection process please refer to your recruitment journey available on our website.

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